Description
Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether working in a medical office, a complementary care office, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust offering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.- Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada- Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts- Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada- Real-world examples and exercises enable you to delve deeper into key topic areas.- Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment- Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions- Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts- Clear, engaging, and accessible writing style makes content easy to understand- Four-colour design and art program illustrates current concepts and improves readability
Table of Contents
Part 1: Introduction to the Health Care Environment1. Your Future as a Medical Administrative Assistant2. Health Associations and the LawPart 2: Tools and Procedures for the Medical Administrative Assistant3. Therapeutic Communication4. Telephone Management and E-communication Tools5. Reception, Booking Appointments, and Clinical Responsibilities6. Office Correspondence: Mail, Memos, Letters, and Envelopes7. The Procedures Manual8. Pharmacology9. Health Records and Information Management10. The Hospital Environment, Records, and Reports11. Health Insurance Plans12. Financial Records13. Managing Office Supplies14. Meetings and MinutesPart 3: Career Development15. Your Job Search16. Health Care in an Evolving EnvironmentAppendix A. Common Abbreviations Used in the Health Care FieldAppendix B. Laboratory MedicineAppendix C. PharmacologyAppendix D. Reference Sources
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