Description
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, 2nd Edition, helps you develop essential skills for communicating effectively with patients, families, and colleagues to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you are prepared to apply theory to real-life practice.- Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons- Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy- Questions for Review and Discussion help you practise your reflective analysis skills and provide opportunities for thoughtful review of chapter content- Simulation exercises enable you to practise, observe, and critically evaluate your professional communication skills in a safe learning environment- Case examples help you learn to develop empathy for patients' perspectives and needs- Emphasis on collaborative communication includes related evidence-informed case studies and analysis- Content on social media and transitional care delivery reflects current practice standards- Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship — all central components of holistic nursing- Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication- Evidence-Informed Nursing Practice boxes in each chapter offer a summary of research findings related to the chapter subject and are intended to strengthen awareness of the link between research and practice- Ethical Dilemma boxes with reflection questions at the end of each chapter help you absorb and retain key ethical content throughout the text- Separate chapters on communication across the lifespan highlight crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery- Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples to help you understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities
Table of Contents
PART I Theoretical Foundations and Contemporary Dynamics in Person‑Centred Relationships and Communication1 Historical Perspectives and Contemporary Dynamics2 Clarity and Safety in Communication3 Professional Guides for Nursing Communication4 Critical Thinking, Ethical Reasoning, and Clinical Decision MakingPART II Essential Communication Competencies5 Developing Person‑Centred Communication Skills6 Variation in Communication Styles7 Cultural Contexts and Communication8 Engaging With Humility: Authentic Interpersonal Communication in Partnership With Indigenous Peoples9 Communicating in GroupsPART III Relationship Skills in Health Communication10 Self‑Concept in Professional Interpersonal Relationships11 Developing Person‑Centred Therapeutic Relationships12 Bridges and Barriers in Therapeutic Relationships13 Communicating With FamiliesPART IV Communication for Health Promotion and Disease Prevention14 Resolving Conflicts Between Nurse and People Receiving Care15 Communication Strategies for Health Promotion, Health Protection, and Disease Prevention16 Communication in Health Teaching and Coaching17 The Influence of Stress on CommunicationPART V Accommodating People With Special Communication Needs18 Communicating With People With Communication Disorders19 Communicating With Children20 Communicating With Older Adults21 Communicating With People in Crisis22 Communication Approaches in Palliative CarePART VI Collaborative Professional Communication23 Role Relationship Communication Within Nursing24 Interprofessional Communication25 Communicating for Continuity of Care26 e‑Documentation in Health Information Technology Systems27 Digital Health and Communication Technology
