Description
- Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.- Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures.- Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws.- End-of-chapter review questions reinforce key concepts and measure mastery of the content.- End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information.- Versatile text can be used by practice managers to study for the CVPM exam.- Updated content highlights important technological and professional updates to the field impacting medical record management.- New chapters covering telehealth and practice integrative management software are included.- Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.
Table of Contents
SECTION I Veterinary Practice Team and Development1 The Heart of Veterinary Medicine2 The Leadership Team3 The Veterinary Team and Front Office Procedures4 Human Resources in the Veterinary Practice5 Veterinary Ethics and Legal Issues6 Professional Development7 Telemedicine8 Practice Integrated Management Software9 Medical Records ManagementSECTION II Veterinary Operations10 Appointment Management11 The Client Experience12 Marketing13 Inventory Management14 Controlled Substances15 Safety in the Veterinary Practice16 Finance Management17 Strategic PlanningAbbreviationsGlossaryIndex
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- 電子書籍
- ここからが本番です～リベンジオフィスマ…
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- 洋書電子書籍
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法律通訳・質問技法解説
Lega…
