Description
- NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace- NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders.- NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients.- UPDATED! Content reflects the most current communication tools for the modern healthcare setting.- NEW! Full-color design and art program promote engagement.- NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information.- NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.
Table of Contents
1. Communicating in Health Care2. Gathering Information3. Educating Patients 4. Communicating with Diverse Patient Groups5. Communicating Through Barriers6. Communicating Through Illnesses and Disorders 7. Communicating Through the Grief Process8. Communicating in the Workplace 9. Documenting Patient CareAppendix A Answers to Checking Your Comprehension
