Description
Widely varying patient needs, a wide provider mix, significant power differentials, and a heightened emotional state all contribute to barriers in communication in the medical field and all of these elements are magnified in an emergency department. Communication in Emergency Medicine highlights key challenges to effective communication in Emergency Medicine that may be experienced by healthcare providers, students, nurses, and even hospital administrators. The text addresses these pitfalls by demonstrating how a mix of foundational communication techniques and leadership skills can be used to successfully overcome barriers in information exchange highlighted by real-life clinical scenarios with an emphasis on avoidable pitfalls. Chapters explore principles of communication, patient and family interactions, and communications within and outside of the healthcare system, rounding off with a number of case studies. The approach of utilizing the environment of an emergency department with high stakes conflicts faced every day by medical professionals distinguishes Communication in Emergency Medicine as an ideal resource for Emergency Medicine providers, with lessons which can also be applied in many other settings as well.
Table of Contents
Section I. Emergency Medicine Communication Principles1. Communication StylesMatt Rustici2. Conflict ManagementDeirdre Goode and Stephen J. Wolf3. Keys to Effective CommunicationKirsten J. Broadfoot and Todd A. GuthSection II. Patient and Family Interactions4. Patient CommunicationMichael Breyer and Lee Shockley5. Communication with FamilyDaniel L. Handel and Stefani D. Madison6. Communication with Minors in Emergency SettingsKevin P. Carney7. Communication in the Era of TelemedicineKevin McGarveySection III. Communication with Providers, Staff, and Personnel within the Healthcare System8. Provider-Nurse CommunicationAnna Engeln and Hillary Giorgio Lippke9. EMS CommunicationWhitney Barrett and Benjamin Fisher10. Communication with Hospital AdministrationChristopher M. McStay11. Interactions with ConsultantsTaylor Burkholder and Jennie Buchanan12. Communication in Medical Resuscitation and the Post-Code DebriefSarah M. Perman13. The Art of Communication in MeetingsMelanie Jones14. Feedback and Communication with Learners in an Emergency DepartmentBonnie Kaplan15. Electronic Health RecordsMichael S. VictoroffSection IV: Communication Outside of the Healthcare System16. Media CommunicationChristopher B. Colwell17. E-mail and Social MediaZach Jarou, Matt Zuckerman, and Todd TaylorCasesResources
