Description
This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector.
The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets).
International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.
Table of Contents
Contents
List of Figures
List of Tables
Acknowledgements
Notes on contributors
Foreword
Dr Constantinos Verginis
Chapter 1: Introduction: Managing Hotel Accommodation – an Overview
Roy C Wood
Chapter 2: Trends and Issues in Hotel Ownership and Control
Rob van Ginneken
Chapter 3:Valuation of Hotel Assets
Michael Schwarz
Chapter 4: Hotel Accommodation Design
Roy C Wood
Chapter 5: Hotel Front Office Management
Andy Heyes
Chapter 6: Housekeeping and Related Accommodation Services
Roy C Wood
Chapter 7: Hotel Spa and Wellness Management
Andy Heyes
Chapter 8:Accommodation and MICE
Glenn McCartney
Chapter 9: Managing Accommodation in Integrated Resorts
Glenn McCartney
Chapter 10:Hotel Revenue Management
Stan Josephi and Frans Melissen
Chapter 11:Hotels and Social Media
Peter O'Connor
Chapter 12:Hotels and Sustainability
Frans Melissen
Chapter 13: Co-creation and the Sharing Economy in Hospitality and Tourism
Jörn Fricke
Chapter 14:Facilities Management
Roy C Wood
Chapter 15: The Future(s) of Hotel Accommodation Management
Roy C Wood
Index
