Description
Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and act on that understanding by managing conflict better in each area of their lives - work, family, and community.
Table of Contents
Introduction
PART ONE: UNDERSTANDING CONFLICT NARRATIVES
Conflict and Dialogue in a Negotiated World
Conflict Narratives as a Good Place to Start
Representing Self, Other and Context
Ways of Constructing and Interpreting Conflict Narratives
PART TWO: CHANGING RELATIONSHIPS THROUGH NARRATIVE
Managing Conflict in Our Communities
Managing Conflicts at Work
Managing Conflict in Family Relationships
Managing Conflict in Interpersonal Relationships
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