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Full Description
Because libraries are community spaces that provide access to information, resources, and programming for people of all ages and backgrounds, conflicts between patrons, verbal or physical altercations, and other difficult situations can occur. These situations can be traumatic for those involved, whether patrons or staff, making it essential that librarians know how to de-escalate them in trauma-informed ways. Utilizing the framework from PLA's best-seller A Trauma-Informed Framework for Supporting Patrons, this workbook walks readers through building micro-skills for handling difficult situations, providing
a succinct overview of how to define and understand trauma, including its definition, causes, effects, and manifestations;
evidence-informed approaches drawn from the fields of social work, psychology, and counseling;
dozens of activities, handouts, and worksheets designed to spur reflection and help readers build upon the practices introduced in the book;
guidance on debriefing, evaluation, facing compassion fatigue, and other aftercare topics; and
appendices that provide information on mental health resources, crisis intervention hotlines, and further reading on trauma and burnout.
Contents
Acknowledgments
Introduction
Part I Understanding Trauma and Mental Health
Chapter 1 Understanding Trauma
Chapter 2 Mental Health 101
Part II Foundation and Skill-building
Chapter 3 The Escalation Cycle
Chapter 4 Guiding Principles of "The Tools"
Chapter 5 Reflect: Consider Cultural and Historical Issues
Chapter 6 Connect: Focus on Relationships
Chapter 7 Respect: Engage in Choice and Collaboration
Chapter 8 Protect: Promote Safety
Chapter 9 Redirect: Encourage Skill-building and Confidence
Part III Aftercare
Chapter 10 Debriefing
Chapter 11 Evaluation
Chapter 12 Recognizing the Emotional Impact of Library Work
Conclusion
Appendixes
Appendix A: Mental Health Assistance Resources
Appendix B: Crisis Intervention Resources
Appendix C: National Crisis Hotlines
Appendix D: Further Reading on Trauma
Appendix E: Further Reading on Burnout, Compassion Fatigue, and Moral Injury
References
Index
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