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Full Description
Employers want strong communicators who can think critically, collaborate effectively and use technology wisely. "Essentials of Business Communication," 13th Edition, by Guffey/Loewy helps you sharpen writing, speaking and teamwork skills while learning to use AI tools ethically and efficiently. Learn how to create résumés that pass AI-powered applicant tracking systems, build a standout LinkedIn profile, deliver polished presentations and interview with confidence. Chapter updates include timely topics like ethical AI use, hybrid and remote work, Zoom and Slack etiquette and digital privacy. Hands-on activities like Editing Challenges and Radical Rewrites, plus real-world model documents, help build skills that apply to your coursework and future career success.
Contents
Unit I: BUSINESS COMMUNICATION IN THE INFORMATION AGE.
1. Communicating at Work in the Age of AI.
Unit II: THE WRITING PROCESS IN THE DIGITAL ERA.
2. Planning Business Messages.
3. Organizing and Drafting Business Messages.
4. Revising Business Messages.
Unit III: WORKPLACE COMMUNICATION.
5. Short Workplace Messages, Digital Media, and AI.
6. Positive and Neutral Messages.
7. Bad-News Messages.
8. Persuasive and Sales Messages
Unit IV: BUSINESS REPORTS AND PROPOSALS—BEST PRACTICES.
9. Informal Reports.
10. Proposals and Formal Reports.
Unit V: PROFESSIONALISM, TEAMWORK, MEETINGS, AND SPEAKING SKILLS.
11. Professionalism at Work: Business Etiquette, Teamwork, and Meetings.
12. Business Presentations.
Unit VI: EMPLOYMENT COMMUNICATION.
13. The Job Search, Résumés, and Cover Messages in the Age of AI.
14. Interviewing and Following Up.
Appendix A: Document Format Guide.
Appendix B: Citation Formats.
Appendix C: Correction Symbols and Proofreading Marks.
Appendix D: Grammar/Mechanics Handbook With Review Exercises (Including Confusing Words and 160 Frequently Misspelled Words).
Glossary (Available within MindTap).
Endnotes.
Index.



