Full Description
Integrating Technology into Your Dispute Resolution Practice: Making Friends with the Fourth Party is intended to offer accessible and useful advice for practitioners on how to choose and use information and communication technology in the most effective and ethical manner in the pursuit of mediation, arbitration, facilitation, and other dispute engagement modes. It is the first book to address the practice of online dispute resolution (ODR) from the point of view of the private practitioner. It combines information about ethics and communication to offer advice on ODR best practices.
Contents
A Word about Definitions; What Is ODR?; Who, or What, Is the Fourth Party?; Introduction; 1 ODR & Communication; Communication Complexity; The 'So What' for ODR; 2 ODR and the Brain; 3 ODR and Culture; Universal Disclosure Protocol for Mediation - UDPM; 4 ODR, Ethics and Standards; Self-Determination; Competence; Confidentiality/Security; Accessibility; Legal; 5 ODR and Practice; Before Working with Parties; Creating the Toolbox; Intake; Caucus and Dialogue; Document Sharing; Brainstorming; Choosing; Agreement; A Full Toolbox; Preparing Yourself - Text; Preparing Yourself - Audio; Preparing Yourself - Video; Beginning Interaction; Creating the Virtual Space; The Test Session; Co-mediator/Technology Manager; Convening; Managing Dialogue - Moderated Sessions; Managing Dialogue - Gatekeeping Sessions; Brainstorming and Option Generation; Rating, Ranking and Choosing; Drafting and Signing; Isolate Virtual Spaces; Mediators Will Figure It All Out
