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Full Description
Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken centre stage as business organizations try to manage costs and adapt to changing needs of the customers.
This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the 'little big things', the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results.
With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all—processes, people and operations.
Contents
Preface
Acknowledgements
Many Hues of Operational Excellence
7 Ps of Operational Excellence
Energizing an Operational Excellence Transformation
When a Rejected Take-off Is Imminent
Power of Early Wins
How to Lose Friends and Alienate Staff
10 Laws of Process Work
Make Better Decisions by Questioning
The Bed Sheet Scandal
Taking the OPEX Flight
Alan Kurdi, Fukushima and Emotional Connection
It's Not WHAT but HOW You Say
Story of an Unsung Pioneer
Using Neuroscience to Manage Change
Pressing the Idea Button
When Good Is the Enemy of Better
It's Not Just about Cost Cutting
Collaboration Wins Games
Don't Serve Your Customers Deep-fried Lizards
Judgement of Paris
Power of Past Accomplishments
Complexity Management
Taking Risks during a Downturn
What the Tenerife Air Disaster Taught Us
Managing the Third-quarter Phenomenon
Learnings from the First Space Mutiny
Understanding the Blackbox Culture
Demystifying Robotic Process Automation
Embrace Conflict to Solidify Outcomes
Why Employees Don't Follow Processes
Perfect Your Brainstorming Techniques
Strategies for Behaviour Change
The Privacy Paradox
Nine Laws of Customers
Know Your Customers
The Power of Open Big Room
Knowing the Mechanics of Teams
