Full Description
This collection provides a kaleidoscopic view of a range of identity struggles in the workplace context. It features twenty-two case studies that present an eclectic mix of workplaces in different socio-cultural contexts. They include, among others, household workers in Peru and Hong Kong, female professionals in India and the UK, social workers in Botswana and on Canadian reserves, tourist guides in Europe and construction workers in New Zealand. The volume addresses important questions on professional competence, group membership, (sometimes competing) expectations, and identity boundaries. The chapters establish that identity struggles are a reflection of issues of knowledge, competing norms and attempts for social change.
Contents
1. Dedication; 2. Acknowledgements; 3. Chapter 1. Introduction: A kaleidoscopic view of identity struggles at work (by Schnurr, Stephanie); 4. Part I. Struggling to construct professional competence; 5. Chapter 2. Coping with uncertainty: Gender and leadership identities in UK corporate life (by Baxter, Judith); 6. Chapter 3. Constructing a "competent" meeting chair: A study of the discourse of meeting chairing in a Hong Kong workplace (by Chan, Angela); 7. Chapter 4. Juggling "I"s and "we"s with "he"s and "she"s: Negotiating novice professional identities in stories of teamwork told in New Zealand job interviews (by Reissner-Roubicek, Sophie); 8. Chapter 5. Epistemic "Struggles": When nurses' expert identity is challenged by "knowledgeable" clients (by Zayts, Olga); 9. Chapter 6. Who's the expert?: Negotiating competence and authority in guided tours (by De Stefani, Elwys); 10. Part II. Struggling to (de-)construct in-group membership; 11. Chapter 7. You're a proper tradesman mate: Identity struggles and workplace transitions in New Zealand (by Holmes, Janet); 12. Chapter 8. Indian women at work: Struggling between visibility and invisibility (by Chatterjee, Abha); 13. Chapter 9. The dynamics of identity struggle in interdisciplinary meetings in higher education (by Choi, Seongsook); 14. Chapter 10. Laughables as a resource for foregrounding shared knowledge and shared identities in intercultural interactions in Scandinavia (by Tranekjaer, Louise); 15. Chapter 11. Workplace conflicts as (re)source for analysing identity struggles in stories told in interviews (by Miglbauer, Marlene); 16. Chapter 12. Identities on a learning curve: Female migrant narratives and the construction of identities of (non)participation in Communities of Practice (by Clifton, Jonathan); 17. Part III. Struggling to combine (sometimes competing) expectations; 18. Chapter 13. Managing patients' expectations in telephone complaints in Scotland (by Benwell, Bethan); 19. Chapter 14. Identity work in nurse-client interactions in selected community hospitals in Kenya (by Ojwang, Benson Oduor); 20. Chapter 15. 'Even if there were procedures, we will be acting at our own discretion...': General practitioners' struggle about identity (by Sowinska, Agnieszka); 21. Chapter 16. A kind of work: Narratives from Canadian indigenous women (by Medved, Maria I.); 22. Chapter 17. Adapting self for private and public audiences: The enactment of leadership identity by New Zealand rugby coaches in huddles and interviews (by File, Kieran A.); 23. Chapter 18. "I speak French=eh": Multilingualism and professional identity struggles in Luxembourg (by Franziskus, Anne); 24. Part IV. Struggling to define identity boundaries; 25. Chapter 19. The discursive accomplishment of identity during veterinary medical consultations in the UK (by Burrow, Robin); 26. Chapter 20. Embracing a new professional identity: The case of social work in Botswana (by Nkateng, Unity); 27. Chapter 21. Identity and space: Discourse perspectives (by Mautner, Gerlinde); 28. Chapter 22. Household workers' use of directives to negotiate their professional identity in Lima, Peru (by de los Heros, Susana); 29. Chapter 23. 'We're only here to help': Identity struggles in foreign domestic helper narratives (by Ladegaard, Hans J.); 30. Chapter 24. Epilogue: Identity struggles as a reflection of knowledge, competing norms, and attempts for social change (by Van De Mieroop, Dorien); 31. Index
