Full Description
Trust and Discourse: Organizational perspectives offers a timely collection of new articles on the relationship between discursive practices in organizational or institutional contexts and the psychological/moral category of trust. As globalization, the drive for efficiency and accountability, and increased time pressure lead groups and individuals to rethink the way they communicate, it is becoming more and more important to investigate how these streamlined and impersonal forms of communication affect issues of responsibility, authenticity and - ultimately - trust. The book deals with a variety of organizational settings ranging from in-hospital bedside teaching encounters and government communication following a nuclear accident to job interviews and foreign news reporting. This comprehensive study of an emerging new field will provide essential reading for linguists, discourse analysts, communication scholars, and other social scientists interested in a range of perspectives on oral, written and digital language use in society, including interactional sociolinguistics, Critical Discourse Analysis, ethnography, multimodality and organizational studies.
Contents
1. Acknowledgements; 2. Chapter 1. Trust and discursive interaction in organizational settings (by Pelsmaekers, Katja); 3. Chapter 2. Trust in action: Building trust through embodied negotiation of mutual understanding in job interviews (by Kusmierczyk, Ewa); 4. Chapter 3. The reciprocal nature of trust in bedside teaching encounters (by Elsey, Christopher); 5. Chapter 4. "They just want to confuse you": Negotiating trust and distrust in adult basic education (by Oughton, Helen); 6. Chapter 5. In foreign news we trust: Balance and accuracy in newspaper coverage of Belgium (by Van Praet, Ellen); 7. Chapter 6. Trust work: A strategy for building organisation-stakeholder trust? (by Jackson, Heather); 8. Chapter 7. Putting yourself down to build trust: The effect of self-disparaging humor on speaker ethos in educational presentations (by Wackers, Martijn); 9. Chapter 8. "Trust us: Bootcamp Pilates does not sound half as hard as it is, but it works": The credibility of women's magazines (by Temmerman, Martina); 10. Chapter 9. "There is reason to believe however...": The construction of trust in Late Modern English correspondence and non-literary prose (by Dossena, Marina); 11. Chapter 10. Discursive construction and deconstruction of trust: The aftermath of a nuclear accident (by Tanaka, Hiromasa); 12. List of contributors; 13. Index
