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Full Description
The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.
Contents
Editorial.- Editorial.- Services Science — Necessity and Conceptual Fundamentals.- Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines.- Service Engineering — A Transdisciplinary Approach in Service Research.- Services Science — Focus Research.- International Service Research — Status Quo, Developments, and Consequences for the Emerging Services Science.- Research on Services: From Exploring the "Residual" to Services Science.- Services Science — A Computer Scientist's Perspective.- Research Needs in the European Service Sector — An Application-Oriented Perspective.- Services Science — Focus Teaching.- The Evolution and Discovery of Services Science in Business Schools.- The Perspective of Computer Science.- The Perspective of ABB Automation GmbH.- The Perspective of AFSM International.- Services Science — Focus Collaboration.- Services Science — Where Practice Meets Theory.- Services Science with a Focus on Academia and Company Collaboration.- The Perspective of Informatics.- The Perspective of Service Industries — The Perspective of Siemens AG.- The Perspective of IBM Deutschland GmbH.
