Description
Customer interviews reveal truth not when buyers validate your solution but when they describe the problems they currently solve imperfectly-behavioral evidence that prediction cannot replace. Most businesses approach customer interviews through feature validation-asking potential buyers whether they would use proposed solutions. This book explores why validation-focused conversations often produce misleading enthusiasm rather than actionable insight, examining the structural tensions between seeking confirmation and uncovering genuine behavioral patterns.Through analysis of interview methodology, question design, and response interpretation, this work reveals how effective customer discovery operates through problem exploration rather than solution pitching. It investigates the friction between leading questions that generate positive feedback and open inquiry that exposes actual purchasing drivers, exploring why businesses that prioritize validation frequently build products based on polite responses rather than authentic need.Readers will examine the mechanics of behavioral evidence identification, the role of past decision analysis in future prediction, and the interplay between stated preferences and actual purchasing patterns in buyer research. The book challenges assumptions about customer feedback reliability, interview techniques, and the research practices that either facilitate or undermine accurate market understanding before significant resource commitment.
