Virtual Agents & Avatars : with Respect to Patient-Care Provider (SpringerBriefs in Electrical and Computer Engineering) （1st ed. 2017. 2017. X, 104 S. 30 SW-Abb. 23.5 cm）

Shaked, Nava A./Artelt, Detlev

SPRINGER, BERLIN; SPRINGER（2017発売）

• 製本 Paperback:紙装版/ペーパーバック版
• 商品コード 9783319116853

Description

(Text)
The book provides an look at the role of Avatars and Virtual Agents in the delivery of healthcare. It also closely examines the rate of patient satisfaction with such avatars and virtual agents at various stages of healthcare delivery. This book discusses the evolution of health care with respect to customer service. The author then covers the industry changes in respect to patient-care provider relations & customer satisfaction. Presents a look at how content and technological aspects must be taken into consideration for design & usability purposes.
(Table of content)
Introduction.- Healthcare provider Patient relations in the digital era.- The definition of virtual Agents & Avatars.- Agents applied in health care.- Other effects on the industry.
(Author portrait)
Detlev Artelt ist ist der Herausgeber und Autor der Fachbuchreihe voice compass", dem Standardwerk zu zeitgemäßer Kommunikation in Unternehmen. Detlev Artelt ist ebenfalls Geschäftsführer der aixvox GmbH, einem herstellerunabhängigen Beratungsunternehmen in Aachen. Er leitet zudem den Arbeitskreis Unified Communications beim eco Verband und ist Sprecher auf vielen internationalen Kongressen und Messen.