Full Description
This proceedings volume offers the latest developments in information and communication technologies (ICTs) in the tourism and hospitality industry. Feature papers presented at the International Federation of IT and Travel & Tourism (IFITT)'s 33rd Annual ENTER International e-Tourism Conference held in Breda, The Netherlands, this book demonstrates the breadth and maturity of contemporary eTourism research with strong focus on AI including large language models (LLMs), GenAI as a research instrument, AI-driven personalization, and the ethical implications of automation. The volume further emphasizes digital ecosystems and governance, with research on smart destinations, digital distribution, blockchain adoption, ICT lifecycles in tourism SMEs, and city metrics.
Information and communication technologies (ICTs) continue to revolutionize travel, tourism, and hospitality. Over 30+ years, the ENTER eTourism conference has been at the forefront of providing insight on the use and impact of new technologies for travel, tourism and hospitality practitioners and researchers. However, the rapid development and deployment of new developments, including generative AI (GenAI), service robotics, IoT, and Extended Realities (XR) technologies, among others, call for a rapid and careful reassessment of ICT in tourism, particularly including ethical and societal considerations.
Bridging the gap between visionary research and practical implementation to foster resilient tourism systems that serve businesses, communities, and the planet, this book is valuable to scholars, researchers, students, and practitioners in tourism and hospitality.
Contents
.Generative, Agentic, and Explainable AI: Evolution and Future in Tourism.- KPTopic: A Topic Generator Built on the Semantic Network of Key Parts of Speech.- Harnessing Generative AI for Comprehensive Analysis of Tourist Reviews.- Construction and Evaluation of Large Language Models for the Cultural Tourism Domain via LoRA-Efficient Fine-Tuning.- From Analytic Assistant to Scientific Replicator: Testing the Process Fidelity of GAI in Qualitative Tourism Research.- Resisting Overdependency and Unlearning: Ethical Postulates for Responsible AI and Automation in Tourism.- Blockchain in Swiss Tourism: An Investigation into the Acceptance of Blockchain-Based Offers.- Blockchain-Based Crypto Assets Adoption in Tourism.- Is It Real or AI? How Digital Natives Identify AI-Generated Images.- Can AI See Like a Tourist? An Exploration of Vision Language Models for Automated Photo Elicitation.- Analysing Visual User-Generated Content for Destination Management.- Immersive Technologies in Tourism and Hospitality Education and Training: A Systematic Review of Opportunities, Barriers, and the Amplification-Division Paradox.- From Broadcast to Dialogue: A Design Framework for Conversational AI and Curatorial Insights in Cultural Heritage.- A Metaverse or a Real Experience: The Tale of Two Tours.- Digital Nomads Making Boundaries: A Practice-Based Exploration of Human-Technology Interactions.- Teaching Smarter with AI: A Design-Based Workshop for Faculty Development in Hospitality Education.- Reflection on Technology-Enabled Human Touch.- Exploring Futures of Hospitality Technology.- When One Star Speaks Louder Than Five: Decoding Managerial Responses Using Signaling Theory and the Heuristic-Systematic Model.- The Role of Experience Design in Shaping Outdoor Delivery Robot User Acceptance.- Employees and Digital Twins in Hospitality: Adoption Drivers and Contextual Factors.- Acceptance or Objection of AI in the Spa Industry: The Moderating Factor of Employee Presence.- Customer Acceptance of Keenon T5 Mobile Robot for Dish Collection in Restaurants: A Field Study.- Understanding AI Adoption in Tourism: Extending UTAUT2 with Trust.- Looking Back to Plan Forward: A Retrospective Longitudinal Analysis of Perceived Online.- How Culture and Language Shape Hospitality Perceptions: Online Hotel Review Evidence from Sister Cities Beppu in Japan and Rotorua in New Zealand.- Exploring Tourist Emotions through Online Reviews: The Case of Marrakech Attractions on TripAdvisor.- The Impact of Influencer Types and Account Attributes on the Promotion of Dunhuang's Tourism Image on Xiaohongshu.- Can Travel Motivations Be Identified from User-Generated Content?.- Modelling the e-WOM Affective Image of Coastal Tourism Destinations.- How Relational Incentives Motivate Guests to Post on Social Media about Their Restaurant Experiences.- Managing Digital Visibility in AI-Mediated Discovery: The Technical-Semantic Readiness Gap in Event Marketing.- Progressive Disclosure of User Preferences in a Tourism Recommender System.- A LinkedIn Typology for Tourism and Hospitality Leaders.- Travelers and Generative AI: Understanding Personalization and Task-Technology Fit in Trip Planning.- Talking Sustainability: How the Conversational Layer Shapes Recommendation Outcomes in LLM Chatbots.- How AI Shapes the Cultural Tourism Visitor Experience: A Scoping Review with a Personalisation Lens.- Platform Dependency, Multi-Homing, and Local DMO Amplification: Evidence from a German Hotel Ecosystem.- A Digital Distribution Assessment Framework for Small and Medium-Sized Tourism Businesses.- Mapping the Role of Transformative Technologies in Smart Tourism Destinations: A Review of Case Studies.- What Is a Tourism Destination Network? Comparing Hyperlink Network Analysis Approaches for Governance.- Embrace, Embed, Exit: Why ICTs Thrive or Die in Small and Medium-Sized Tourism Enterprises (SMTEs).- Towards a Reconceptualization of the Smart Tourism Framework for Small Destinations: Findings from Five Small Mountain Destinations in Switzerland.- From Vision to Metrics: Quantifying Outdoor-Friendliness in Smart Outdoor Cities.- Smart Sustainability: A Waste Generation Measurement Perspective for Coastal Destinations.- Telling Stories about a Rich Heritage Destination. Narratives and Navigations.- Understanding Travelers' Attitudes toward Sustainability in City Trip Recommendations.- Bridging Practice and Promotion: Sustainability Communication in Cultural Tourism through Digital Innovation.- Embedding Carbon Calculators in Tourism Governance and Managemen.- From Prediction to Participation: A Framework for Harnessing Generative AI in Regenerative Tourism.- Sentiment Analysis Impact on Hotel Occupancy Prediction.- Beyond Rates: Optimizing Hotel Profits with Machine Learning and Simulation.- Anticipating Booking Cancellations: Predicting Optimal Interaction Timing to Minimize Loss.- Analysis of the Impact of Public Holidays on Urban Tourism Passenger Flow Based on Causal Inference and Machine Learning.
