Full Description
This book presents cutting-edge research and practical insights from the Smart Service Summit 2025, exploring how smart services, artificial intelligence, and digital platforms enable sustainable value creation across industries. As service-driven business models become increasingly relevant, modular and data-driven service systems are transforming sectors such as manufacturing, logistics, mobility, smart cities, and finance.
Contributions address topics including AI-enabled maintenance, digital twins, circular economy strategies, urban digital transformation, resilient supply chains, and ESG reporting. Special attention is given to the ethical implications of AI, the governance of digital ecosystems, and compliance with emerging regulatory frameworks such as the EU AI Act.
With a focus on co-creation, adaptability, and future-readiness, this volume connects academic rigor with real-world application. It offers actionable knowledge for researchers, professionals, and policymakers working at the intersection of digital innovation, service design, and sustainability.
Contents
Trust Models for AI and Analytics: A Comprehensive Review and Framework Integration.- Trustworthy AI Workflow Design for AI-Powered HR Services.- Failure Mode and Effect Analysis of AI-Models in Industrial Defect Analysis.- Designing AI-Driven Matchmaking of Service Actors on Mental Healthcare Platforms.- From Hype to Reality: Generative AI's Role in Software Tool Development within the Mechanical Engineering Industry.- Enabling a Human-Friendly Service for the Maintenance of Industrial Systems using Digital Twins.- Analysis of Compensation Models for Industrial Data Sharing under the EU Data Act.- Architecting Human-AI Cocreation for Technical Services - Interaction Modes and Contingency Factors.- A Literature Review on AI-Driven Business Model Transformation in Healthcare.- Closing the Loop: Strategic and Operational Modelling for Circular Value in Collaborative Industries.- Value Proposition Alignment: A Foundational Construct for Digital Servitization.- Modular Service Platforms through a Service-Dominant Logic Lens.- Supporting Value-Based Smart Campus Service Applications with a Real-Time, Modular Data Fusion Platform.- Lead Users and User Innovation Communities in Data-Rich Environments - A Conceptual Essay.- Understanding Nature-Positive Business Models.- Investigating Data Value in Service Systems - A Value-Based Economic Model in Agentic Data Ecosystems.- From Regulation to Realisation: Navigating the EU Data Act's Challenges and Opportunities.- Rethinking "Digital Products": A Service-Dominant Logic Perspective on Intangible, Integrative Value Elements.- From Products to Services: Managing Servitization Through Organizational Change and Socio-Technical Systems Theory.- Machine Learning to Determine Factors that Support Drone-based Last Mile Delivery.- Evaluating the Potential of Quantum Computing for Industrial Value Creation: A Quantitative Framework.- Assessing Digital Readiness in Hospital Departments.- Modelling Adaptive Smart Cities: Integrating Multi-Agent Systems with Multi-Contextual Service Design.- A Data Taxonomy for Commuter Flows.- LLM-Driven Smart Data Architecture: Mapping Societal Development in Digital Transformation.- Towards a Maturity Model for the Industrial Metaverse.
