Full Description
Luxury today is no longer defined by products alone. It is also shaped by the experience clients live, feel and remember. Intentional Luxury is a transformative guide for professionals who seek to engage clients in meaningful, high impact interactions, from boutique advisors and hospitality hosts to brand leaders and experience strategists.
Drawing on over a decade of global practice, Dr. Matthieu Mielet introduces the concept of Elevated Client Engagement - a framework for delivering Intentional Luxury. Through real-world stories, practical tools, and a fresh perspective on luxury, this book reveals how the functional, relational, and sensorial dimensions shape client engagement, and how to develop them with expertise to consistently reach the elevated level expected today.
Whether you are selling a timepiece in Paris, welcoming guests in Tokyo, or curating experiences in New York, this book equips you to:
Develop the mindset and skills that elevate client engagement
Personalize client interactions with intention, empathy, and attention to details
Embed Elevated Client Engagement into team culture and leadership
Transform commercial transactions into moments of resonance
Create emotional resonance, advocacy, and loyalty
More than a manual, Intentional Luxury is a call to elevate your client engagement craft and shape the kind of experiences clients remember, share, and seek again.
Contents
Genesis.- The Language of Intentional Luxury: Foundational Concepts.- Chapter 1 - Introduction: Elevating Every Client Moment.- Chapter 2 - From Service to Client Engagement: What Excellence Means Now.- Chapter 3 - The Modern Luxury Clients: From Access to Experience.- Chapter 4 - Elevated Client Engagement: Transforming Transactions into Resonance.- Chapter 5 - Embedding Elevated Client Engagement: Cultures of Connection and Empowerment Across Organizations.- Chapter 6 - The Client-Facing Professional: From Advisor to Emotional Architect.- Chapter 7 - Toolkit for Activating and Assessing Elevated Client Engagement.
