Knowledge Management and Quality Management in Reshaping Library and Information Services : A Synergistic Approach

Madge, Octavia-Luciana/ Popescu, Elena

Palgrave Macmillan（2026/02発売）

• 製本 Hardcover:ハードカバー版
• 言語 ENG
• 商品コード 9783032117854

Full Description

This book offers an original and research-informed examination of how Quality Management and Knowledge Management can be effectively integrated to enhance the performance and strategic development of libraries and information services. Focusing on academic, research, school, and public libraries, it explores how these managerial approaches intersect to improve service quality, user engagement, and knowledge sharing. Combining conceptual analysis with practical perspectives and designed for librarians, information professionals, and Library and Information Science students, as well as for practitioners in quality and knowledge management, this book highlights how libraries can evolve as dynamic, knowledge-driven institutions in the digital era.

Contents

.- CHAPTER 1 Knowledge Management (KM) in libraries and information services.- CHAPTER 2 Quality Management (QM) in libraries and information services.- CHAPTER 3 Relations between KM and QM in libraries and information services.- CHAPTER 4 A Joint KM-QM Framework for Academic Libraries to Revitalize their Information Services.- CHAPTER 5 A strategy for reconfiguring the services provided by academic and research libraries.