Digital Transformation in European Public Services : Complexities, Challenges, and Good Practices (Governance and Public Management)

Urs, Nicolae (EDT)/ Špaček, David (EDT)/ Nõmmik, Steven (EDT)

Palgrave Macmillan（2025/04発売）

• 製本 Hardcover:ハードカバー版／ページ数 234 p.
• 言語 ENG
• 商品コード 9783031814242
• DDC分類 351

Full Description

This book examines digital transformation in the public sector. Drawing on case studies from around Europe, it identifies management practices that facilitate or hinder the implementation of digital transformation in various contexts and at different levels of government. Chapters consider how digital technologies are being used to improve public service delivery, how public institutions are employing AI, and the potential benefits for organizations and citizens. They also assess the obstacles to digital transformation, including budget constraints, legislation, and insufficient expertise. Providing nuanced insights from real-world projects that have sought to usher public sector institutions into the digital age, the book highlights what has worked well, what has not worked, and why. In doing so, it offers lessons for future projects and acts as a comprehensive guide offering actionable insights for academics and practitioners. It will appeal to all those interested in public administration, public management, and digital transformation.

Contents

1. Introduction.- 2. Perspectives in studying digital transformation and our analytical framework.-  3. Trends of Automated Decision-Making in Public Sector.- 4. From Development to Deployment of a Digital Assessment Software in Public Administration: Insights from Slovenia.- 5. Digitizing bureaucracy: Insights from the digital transformation of Germany's local government sector.- 6. Digital transformation challenges in Romanian cities: it's not about technology.- 7. Moving beyond the potential of a great idea on paper - Challenges with the design and use of AI-based tools in public sector in Estonia.- 8. Disinformation in public policy - the case of Slovakia.- 9. Navigating the Digital Wave: A Case Study of Babes-Bolyai University 's Digital Transformation in the COVID-19 Era.- 10. Challenges to digital transformation of public institutions: change management in a rapidly evolving world.- 11. Conclusion: Reflections on Digital Transformation in the Public Sector.