Full Description
This book, the second of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work.
Following on the first volume's focus on the personal dimension of hospitality, this volume explores hospitality from a viewpoint that goes beyond the individual, first situating hospitality within culture, then engaging its internal and external customers and finally integrating issues like vulnerability, sustainability, social responsibility, and industry resilience in the face of the pandemic.
These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.
Contents
Chapter 1: Introducing the second volume.- Part 1: Know Your Customer.- Chapter 2: Finding our Roots: The Historical Practice of Hospitality.- Chapter 3: Why Serve? The theory/philosophy of service..- Chapter 4: Internal Customers: Relating with colleagues.- Chapter 5: The External Customer.- Chapter 6: Working with the Customer in Mind.- Part 2: The Social Impact.- Chapter 7: Cultural aspects of hospitality and anthropology of celebrations and feasts.- Chapter 8: Hospitality in extraordinary circumstances .- Chapter 9: Human Sexuality and Hospitality and Tourism.- Chapter 10: Harnessing Technology for Hospitality and Tourism .- Chapter 11: Sustainability Dimensions of Hospitality and Tourism.- Chapter 12: Interactive session tools: Caselets for stimulating discussions.- Chapter 13: Final Considerations on Good Practices in the Sector.- Appendix: Possible Study Questions.
