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Full Description
Unlock the full potential of your employees with effective feedback.
Providing performance feedback is one of the most challenging tasks leaders face. Feedback often sparks frustration and fear for both leaders and their teams. Why? Because there is a disconnect between what leaders think they are communicating and what employees receive.
In this essential book, leadership experts Mashihi and Nowack offer leaders their four-part Performance Feedback Coaching Model, designed to bridge this gap. After over a decade spent developing, testing, and refining their model with leaders around the world, the authors offer this powerful framework based on research in neuroscience and psychology.
The book equips leaders at all levels with practical strategies and tools to deliver tailored feedback that aligns with each employee's unique skills and interpersonal strengths. By personalizing feedback, leaders can inspire significant improvements in employee behavior, creating a workplace where leaders achieve their goals and employees thrive—a true win-win situation. The authors share powerful stories, real-life examples, and user-friendly tips, as well as questionnaires, worksheets, and other tools leaders can apply immediately in managing today's diverse and global workforce.
With this book as your roadmap, you will have the guidance you need to improve your employees' development, performance, motivation, satisfaction, and retention.
Contents
Introduction
Part 1. The Science of Feedback
The Power and Purpose of Feedback
Ouch, That Hurt! The Neuroscience of Feedback
Feedback for a Diverse Workforce
Feedback: The Prerequisite for Successful Behavior Change
Part 2. Performance Feedback Coaching
The Performance Feedback Coaching Model
Performance Management: How to Coach High Performers With Low Interpersonal Skills
Performance Acceleration: How to Coach High Performers With High Interpersonal Skills
Performance Enhancement: How to Coach Poor Performers With High Interpersonal Skills
Performance Improvement: How to Coach Low Performers With Low Interpersonal Skills
Performance Feedback Meets Artificial Intelligence
Conclusion
Acknowledgments
Appendix. A Selected List of AI Tools for Performance Feedback and Coaching
References
Index
About the Authors
About ATD
