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Full Description
* The first text to address this vital subject for educators and organisations in the hospitality sector
* Contributed by major experts who have multi-national experience of hospitality education provide new and interesting perspectives on the topic
* Real life cases studies from major international companies as well as SMEs such as Hilton, Marriott, Chewton Glen, Rick Stein and Shangri La.
Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path.
Talent Management in Hospitality and Tourism uses case studies from international companies such as Carnival UK, Marriott, Hilton as well as SMEs such as Chewton Glen and the Rick Stein group to illustrate successful talent management strategies and how they can be implemented.
The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments.
Contents
Introduction; Part 1 - The talent management concept: Ch 1 Talent management defined (S Horner); Ch 2 Talent management in the hospitality and tourism context (P Gibson); Ch 3 Talent management in the hospitality and tourism curriculum (J Swarbrooke); Part 2: Personal career development - the concept of 'Hospitalitiness' (C Lashley); Ch 4 Individual career progression in hospitality and tourism settings (A Ladkin); Ch 5 Human Resource Strategy and Talent Management (A Jenkins); Ch 6 The role of trust for individuals in hospitality and tourism settings (D Cameron) ; Ch 7 Talent Management for the young employee (A Walmsley); Ch 8 The role of the professional body in the development of talent (C Farbrother); Ch 9 The role of work based learning in shaping talent in HE contexts (C Wight); Part 3 - Talent management meanings for hospitality and tourism companies: Ch 10 The inclusive or exclusive concept in practical talent management (S Horner); Ch 11 The role of diversity in talent management (M Yap); Ch 12 The role of internships and placements in the talent management process (M Yap); Ch 13 Local, national or international strategies for talent management (D Kucukusta); Ch 14 Technology and talent management (F Okumus); Part 4: Ch 15 -The future of talent management - meanings for hospitality organisations and educational delivery (S Horner); Case studies: Talent Management in large organisations; Talent management in SME's; Index; References; Commercial sources
