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Full Description
Research shows that successful businesses are those where employees are really engaged - how do they achieve this? Complex organisation initiatives or something more personal? In today's world of work we have forgotten a simple truth: the power of authentic, two-way, human conversations to build relationships, trust, and engagement. This book comes from 30 years of learning from world-class organisations, tried and tested leadership coaching techniques and emergent thinking on neuroscience and employee behaviour. The result is a simple guide to why, when and how to hold five critical conversations with people you manage. 5 Conversations will help the reader to dramatically improve trust, relationships, motivation and performance at work; build a better business by developing successful relationships; engage their personnel.
Contents
Praise for 5 Conversations Acknowledgements Foreword Preface Chapter 1Leadership is relationship Chapter 2Why do conversations matter - the business case Chapter 3Why do conversations matter - the neuroscience case Chapter 4Getting ready to hold the conversations Chapter 5Conversation 1 - Establishing a trusting relationship Chapter 6Conversation 2 - Agreeing mutual expectations Chapter 7Conversation 3 - Showing genuine appreciation Chapter 8Conversation 4 - Challenging unhelpful behaviour Chapter 9Conversation 5 - Building for the future Chapter 10Other ways to use 5 Conversations Chapter 11Conclusion AppendixConversation Toolkits Bibliography About the authors
