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Full Description
This Authority Guide addresses how businesses can increase their performance, productivity and customer/staff satisfactionthrough focusing on engagement. Sue Mitchell, an authority in coaching and leadership development, shows you how to build a team who is committed, inspired and eager to deliver their best work in order to make a difference.
Contents
Introduction: v; 1. Why engagement matters: 1; 2. Leadership to engage your people: 7; 3. Meaning - purpose, values, vision: 25; 4. Listen - really listen to understand: 29; 5. Communicate: 37; 6. Working to strengths: 43; 7. Coaching: 49; 8. Understanding mindset: 55; 9. The power of positive: 63; 10. Understanding motivation: 73; Resources and references: 81; About the author: 85