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Full Description
Taking an interdisciplinary approach, this volume focuses on the trust processes between people within organizations, with an emphasis on empirical studies.Rational foundations and psychological motivations for trust are taken into account through conceptual and empirical chapters. The authors begin by summarizing a number of key elements from the literature including how trust develops in time, and how its development is affected by social-psychological phenomena. This includes the notion of 'framing': the interpretive context in which actions are perceived and evaluated. A conceptual framework is then used to analyse trust and power in the internal relationships of the organization. The contributors take up this issue in an evolutionary analysis of competition between trust and cheating. The conditions for trust in teams, in terms of type of task and team composition are examined, and the effects on trust of different types of leadership are studied. In the concluding chapters, the relation between the control imposed by an expert system and the influence of users is analysed, and the relational signalling perspective is used for a study of norm violation and sanctioning, which in turn is used to analyse trust and trouble.
The Trust Process in Organizations will be invaluable to students, academics and scholars of organization, management, organizational behaviour, HRM, organizational change and learning. In addition, those in the areas of trust, social capital, governance of relations, social psychology and leadership will deem this work essential reading.
Contents
Contents: 1. Introduction 2. The Trust Process 3. Governance Seen From a Framing Point of View: The Employment Relationship and Relational Signalling 4. Trust and Power as Means of Coordinating the Internal Relations of the Organization: A Conceptual Framework 5. Calculativeness, Trust and the Reciprocity Complex: Is the Market the Domain of Cynicism? 6. Understanding the Nature and the Antecedents of Trust Within Work Teams 7. Trusting Others in Organizations: Leaders, Management and Co-workers 8. Trust Building Inside the 'Epistemic Community': An Investigation with an Empirical Case Study 9. Norm Violations and Informal Control in Organizations: A Relational Signalling Perspective 10. The Dynamics of Trust and Trouble 11. Conclusions Index
