Six Key Communication Skills for Records and Information Managers

Neal, Kenneth Laurence

Chandos Publishing (Oxford) Ltd（2014/08発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 220 p.
• 言語 ENG
• 商品コード 9781843347828
• DDC分類 025.1014

Full Description

Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication.

Contents

1. Be brief: how brief?2. Be clear: is my proposal full of jargon?3. Be receptive: am I asking questions and listening?4. Be strategic: what am I trying to achieve?5. Be credible: why should you believe me?6. Be persuasive: are you persuaded yet?7. Case histories: why should you adopt my business case?