Full Description
This book lays out for the first time in a clear and practical manner the different forms and purposes of knowledge audits, and explains how different kinds of knowledge maps can support their exploitation. While this core activity has very little documented guidance, it is inconsistently applied and is currently imperfectly understood, this book will support the development of a knowledge management strategy, create momentum for change, and instil a culture of knowledge asset stewardship at every operational level.
Contents
Where do knowledge audits come from and why are they important? What are we auditing? Different forms of knowledge; The different forms and purposes of knowledge audits; Basic tools and techniques in knowledge audits; The value of a participatory approach; Knowledge mapping, and advanced techniques for knowledge audits; Case scenarios: five knowledge audits and their outcomes; Getting started in knowledge audits; Planning your approach, involving stakeholders and selecting your tools; Conducting the knowledge audit, dealing with perceptions, building and maintaining energy and purpose; Exploiting the knowledge audit; Knowledge audits as an influence for change; Embedding a culture of knowledge stewardship.
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