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Full Description
The fast track route to understanding and implementing the balanced scorecard in your business.
It covers the key aspects of the balanced scorecard, from using it to develop the company's strategy and relating it to existing control systems to setting goals and monitoring progress.
It gives examples and lessons from some of the worlds most successful businesses, including Ricoh, Xerox and Ericsson Enterprise and ideas from the smartest thinkers including Robert S. Kaplan and David P. Norton.
It includes and glossary of key concepts and a comprehensive resources guide.
Contents
01 Introduction to the Balanced Scorecard 1
02 Definition of Terms: What is a Balanced Scorecard? 5
03 Evolution 13
04 The E-Dimension 23
05 The Global Dimension 33
06 The State of the Art 41
07 In Practice 59
08 Key Concepts and Thinkers 77
09 Resources 89
10 Ten Steps to Making Balanced Scorecards Work 97
Frequently Asked Questions (FAQs) 107
Index 111