Emotions and Service in the Digital Age (Research on Emotion in Organizations)

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Emotions and Service in the Digital Age (Research on Emotion in Organizations)

Härtel, Charmine E. J. (EDT)/ Zerbe, Wilfred J. (EDT)/ Ashkanasy, Neal M. (EDT)

ウェブストア価格 ¥27,932（本体¥25,393）
Emerald Publishing Limited（2020/10発売）
外貨定価 US$ 127.99
ポイント 253pt

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製本 Hardcover:ハードカバー版／ページ数 280 p.
言語 ENG
商品コード 9781839092602
DDC分類 338.7

Full Description

This volume of Research on Emotions in Organizations adds to the ongoing research stream on emotions in the workplace, focusing on service and the digital economy.

Advances in digital technology have ushered us into what is referred to as industry 4.0 or the digital age. With it come opportunities to improve the methodologies we use to research and analyse emotions, to help people manage their emotions, as well as develop their socio-emotional skills.

Industry 4.0 also poses challenges, such as assisting leaders and employees to acquire a digital mind set and maintaining positive human connections and relationships in the workplace. Emotional management skills and a service orientation have become an even higher priority. The chapters in this book offer a variety of research evidence and perspectives which explore how emotions will continue to be of central importance in the digital workplace.

Emotions and Service in the Digital Age is divided into three parts:

The Digital Age
Adapting to the Digital Age
Emotions and Care in the Digital Age

Part I: The Digital Age Chapter 1. What the Digital Age Is and Means for Workers, Services, and Emotions Scholars and Practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel
Chapter 2. Technologically Altered Realities: A Realm for New Emotions Research, Training, and Management Possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel
Chapter 3. The evolution is now: Service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck
Part II: Adapting to the Digital Age
Chapter 4. Focusing on the Human Element: Effective Coaching in the Digital Age; Jennifer A. Nash
Chapter 5. Development and Evaluation of an Online Coaching Model for Medical Students' and Doctors' Mental and Physical Wellbeing Management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel
Chapter 6. Leaders' Emotion Expressions in Digital Communication: Defining Social Distance in Leader-Follower-Relationships; Prisca Brosi and Marvin Schuth
Chapter 7. Opportunities, Tools and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman
Part III: Emotions and Care in the Digital Age
Chapter 8. Can Care and Cure Co - exist in Age of Internet Influenced Health Care? Psychological Androgyny and Emotional Intelligence in Indian Doctors; Sunita Ramam Rupavataram
Chapter 9. Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen
Chapter 10. Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach; Daphna Brueller, Nir N. Brueller and Etty Doveh
Chapter 11. Openness as Moderator between Feeling Bored and Managers' Decision-Making Competence: A Study of Managers in the Retail Industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright
Chapter 12. Family Business Social Responsibility. Is CSR Different in Family Firms? Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas