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Full Description
Packed with practical examples, case studies, and proven recommendations, this handbook helps you manage enterprise-grade Salesforce programs
Key Features
Explore the end-to-end Salesforce implementation lifecycle with templates and practical examples
Discover common issues and strategies for mitigation and prevention
Work with checklists to assess the state of your Salesforce implementation in each phase
Purchase of the print or Kindle book includes a free PDF eBook
Book DescriptionWith ever-growing digital transformation programs involving Salesforce, there is a greater need for a comprehensive overview of the phases and activities specific to Salesforce implementations. This book will act as a detailed guide for your Salesforce implementation journey, including common issues and pitfalls to mitigate and prevent errors.
The Salesforce End-to-End Implementation Handbook starts with the pre-development phase. Here you'll understand how to define the vision and nature of your project, determine your change management strategy and delivery methodology, learn to build a business case for your project, get insights on engaging with Salesforce and implementation partners, and learn to establish a governance framework.
As you progress, you'll gain insights on the necessary activities, milestones, and common issues faced in Salesforce implementation, along with strategies to mitigate them. At the end of each section, you'll find evaluation checklists to assess the state of your Salesforce implementation.
By the end of this book, you'll be well-equipped to set up Salesforce projects and programs effectively and deliver maximum ROI.What you will learn
Discover the critical activities in Salesforce implementation
Address common issues faced in implementing Salesforce
Explore appropriate delivery methodology
Understand the importance of a change management strategy
Govern Salesforce implementation through all its phases
Gain insights on key activities in the continuous improvement phase
Leverage customer 360 for analytics, AI and automation
Who this book is forThis book is for Salesforce consultants, architects, project/program managers, delivery leaders for Salesforce implementation, or product owners- planning to implement Salesforce or already implementing Salesforce for their organizations.
If you are switching to a role in Salesforce development, this book will act as a guide on what to expect on the job and how to ace it. Familiarity with basic business, CRM, and project management concepts is required.
Contents
Table of Contents
Creating a Vision for Your Salesforce Project
Defining the Nature of Your Salesforce Project
Determining How to Deliver Your Salesforce Project
Securing Funding and Engaging with Salesforce and Implementation Partners
Common Issues to Avoid in the Pre-Development Phase
Detailing the Scope and Design of Your Initial Release
Building and Testing Your Initial Release
Common Issues to Avoid in the Development Phase
Deploying Your Release and Migrating Data to Production
Communicating, Training, and Supporting to Drive Adoption
Common Issues to Avoid in the Roll-Out Phase
Evolving Your Salesforce Org and DevOps Capabilities
Managing Your Salesforce Data to Harvest the Fruits of Customer 360
Common Issues to Avoid in the Continuous Improvement Phase
