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Full Description
This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.
Contents
1: A Study on acceptance and implementation of contactless technology in hotels of Amritsar Punjab. Dilraj Singh Shadev and Amandeep Khurana 2: Increasing tourism resilience with digital engagement in the hotel industry. Rekha Maitra and Bindu Roy 3: The Role of Influencers in Destination Marketing through Instagram Social Platform. Zahra Nadalipour, Afsheen Hassan, Shivam Bhartiya and Fatemeh Shah Hosseini 4: Integration of robotics technology and artificial intelligence in the transformation of the tourism industry: A critical viewpoint. Suneel Kumar, Varinder Kumar, Kamlesh Attri 5: The influence of Instagram on generation Z travel motivation and destination choice-making to the actual traveling. Kuldeep Verma, R K Dhodi, Rashmi Dhodi 6: Service quality perspective and guest satisfaction in food and beverage outlets of five-star hotels of Delhi-NCR. Omar Abdullah, Tahir Sufi, Sanjeev Kumar 7: Exploring the indicators of international tourists' experience on local food of Delhi. Sidharth Srivastava, Teena Pareek, Savita Sharma 8: A comparative study on waste management practices in pre-COVID and during COVID scenarios: An overview of the hotel industry. Sonali Chhetri and Amit Kumar 9: Can community-based tourism be a catalyst for social transformation? Shivam Bhartiya and Vaibhav Bhatt 10: Conclusion