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Full Description
An Education in Service Management - A guide to building a successful service management career and delivering organisational success
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
ITSM roles vary from service desk analyst to chief technology officer or consultant; and
As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
Contents
Chapter 1: You're Not Alone
Chapter 2: What is ITSM?
Chapter 3: What Makes Service Management So Valuable?
Chapter 4: Enabling Enterprise Service Management
Chapter 5: Service Management Communication and Community
Chapter 6: Isn't Service Management Boring?
Chapter 7: Why Service Management Isn't Boring
Chapter 8: What Makes a Great Service Management Professional?
Chapter 9: Service Management Careers
Chapter 10: Service Management Certifications
Chapter 11: Applying your Service Management Certifications
Chapter 12: Why I Loathe Service Management - Tales from the Author
Chapter 13: Why I Love Service Management
Chapter 14: What next for Service Management
Chapter 15: Conclusion - You're Not Alone
Appendix A: Resources
