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Full Description
Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation. The methods described include original and innovative methodological approaches, such as technology-oriented scenario analysis, experiments and laddering, as well as critical incident techniques, social network analysis, blogs, visual techniques, narratives and future workshops. Together, the chapters encourage readers to understand service innovation research as a process that requires creative methodological thinking. The book adapts various methods and processes from different areas of research, and evaluates their strengths, limitations and possible applications in specific areas of service innovation.
Researchers and academics will find this collection to be an essential state-of-the-art resource for research in the fields of service innovation and innovation in general. The book will also appeal to practitioners and consultants dealing with both public and private service organisations.
Contributors include: C. Forder, L. Fuglsang, N.N. Grünbaum, A.V. Hansen, F. Lapenta, J.K. Møller, A.R. Olesen, A. Scupola, F. Sørensen, J. Sundbo
Contents
Contents:
1. Service Innovation Research Methods
Flemming Sørensen and Francesco Lapenta
2. Quantitative Measurement Instruments: A Case of Developing a Method for Measuring Innovation in Service Firms
Jon Sundbo
3. The Critical Incident Technique and Everyday Innovation
Lars Fuglsang
4. Laddering Method in Service Innovation Research
Niels Nolsøe Grünbaum
5. Narratives as Driver for Co-Creating New Stories of Service
Anne Vorre Hansen
6. Mapping Innovation Processes: Visual Techniques for Opening and Presenting the Black Box of Service Innovation Processes
Anne Rørbæk Olesen
7. Interpretivist Analyses of Social Networks of Service Innovation
Jørn Kjølseth Møller and Flemming Sørensen
8. The Role of Social Media Data for Research on User Driven Innovation
Ada Scupola
9. Using Technology Oriented Scenario Analysis for Innovation Research
Francesco Lapenta
10. Using Future Workshops for Idea Generation in Engaged Service Innovation Research
Ada Scupola
11. Service Innovation Field Experiments: Developing and Testing New Innovation Processes
Flemming Sørensen
12. Service Innovation in Complex Research Projects: Learnings from Working Within a Triple Helix Framework
Claire Esther Staddon Forder
Index
