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Full Description
Research shows that successful businesses are those where employees are really engaged. How do they achieve this? Complex organisation initiatives or something more personal? In today's world of work, with all its jargon, processes, KPIs and technology we have forgotten a simple truth: the power of authentic, two-way, human conversations. This book, now in its 2nd edition, comes from over 30 years of learning from world-class organisations, tried-and-tested leadership coaching techniques and emergent thinking on neuroscience and employee behaviour. The result is a simple guide to why, when and how to hold five critical conversations with people you manage, which have been proven to dramatically improve trust, relationships, motivation and performance at work.
Contents
Praise for 5 ConversationsAcknowledgementsForewordPrefaceCHAPTER 1Leadership is relationshipCHAPTER 2Why do conversations matter - the business caseCHAPTER 3Why do conversations matter - the scientific evidenceCHAPTER 4Getting ready to hold the conversationsCHAPTER 5Conversation 1 - Establishing a trusting relationshipCHAPTER 6Conversation 2 - Agreeing mutual expectationsCHAPTER 7Conversation 3 - Showing genuine appreciation CHAPTER 8Conversation 4 - Challenging unhelpful behaviourCHAPTER 9Conversation 5 - Building for the future CHAPTER 10Other ways to use 5 Conversations 5 Conversations in actionCHAPTER 11 ConclusionAPPENDIXConversation ToolkitsBibliographyAbout the authorsNick CowleyNigel Purse
