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Full Description
Due to advances in technology, particularly in artificial intelligence and robotics, the service sector is being reshaped, and AI may even be necessary for survival of the service industries. Innovations in digital technology lead to improving processes and, in many situations, are a solution to improving the efficiency and the quality of processes and services. This volume examines in depth how AI innovation is creating knowledge, improving efficiency, and elevating quality of life for millions of people and how it applies to the service industry. This volume addresses advances, issues, and challenges from several points of view from diverse service areas, including healthcare, mental health, finance, management, learning and education, and others. The authors demonstrate how service practices can incorporate the subareas of AI, such as machine learning, deep learning, blockchain, big data, neural networks, etc.
The diverse roster of chapter authors includes 48 scholars from different fields, (management, public policies, accounting, information technologies, engineering, medicine) along with executives and managers of private enterprises and public bodies in different sectors, from life sciences to healthcare. Several chapters also evaluate AI's application in service industries during the COVID-19 era.
This book, Incorporating AI Technology in the Service Sector: Innovations in Creating Knowledge, Improving Efficiency, and Elevating Quality of Life, provides professionals, administrators, educators, researchers, and students with useful perspectives by introducing new approaches and innovations for identifying future strategies for service sector companies.
Contents
Introduction 1. Digital Transformations: Artificial Intelligence in the Services Sector 2. Global Innovation Policies: Framework for Developing an Innovative Culture Based on Artificial Intelligence 3. Knowledge Representation of Innovations in Learning Processes and Educational Policies: Infusing Artificial Intelligence and Blockchain Powers 4. Life Sciences Industry Blockchain Value Management, Investments, and Finance Impact Assessment: Global Questionnaire Survey of 1,524 Industry Professionals and Executives 5. The Commercial Relationship Between Universities and SMEs within the Big Data Sector: A Review of the Literature 6. Social Analytics and Artificial Intelligence in Tax Law 7. Is the Intelligent Participatory Budget (i-PB) the Next Generation of Democracy and Governance? 8. Artificial Intelligence and Healthcare Connection: A State-of-the-Art Discussion Among Academics and Practitioners 9. People Analytics and the COVID-19 Pandemic: How Empathy and Privacy Turned Out the Hot Topics 10. Paradigm Shift in Higher Education Model by Using Artificial Intelligence: Challenges and Future Perspectives in India and Oman 11. Machine Learning for Mental Health: Focus on Affective and Non-Affective Psychosis 12. Artificial Intelligence, Education, and Digital Economy in India 13. Artificial Intelligence and Clinical Decision-Making in Emergency Surgery: A Research Protocol. 14. Open Innovation in Healthcare During the COVID-19 Pandemic: The Case of 3d-Printed Venturi Valves 15. Organizational Change towards Servitization: Guiding Manufacturing Firms Through the Digital Transformation Process 16. Business Planning and Artificial Intelligence: Opportunities and Challenges for Accounting Firms in a Human-Centered Perspective
