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Full Description
Project Quality Management: Why, What and How, Third Edition adds helpful detail and action steps to the generally described principles defined in A Guide to the Project Management Body of Knowledge—7th Edition (PMBOK Guide). It augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter.
In its first edition, Project Quality Management was the recipient of the PMI David I. Cleland Project Management Literature Award. The award-winner offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. This third edition features updated and enhanced material that meets the needs of practitioners, trainers, college instructors, and their students! Course instructor material is also available.
Contents
Preface
About the Author
Web Added Value
Section I. Quality Foundations
Chapter 1: Understanding Quality in the Project Management Domain
Chapter 2: Evolution of Quality and Its Contemporary Application to Projects
Chapter 3: Pioneers and Paradigms
Section II. Quality Management
Chapter 4: Project Quality Planning
Chapter 5: Project Quality Assurance
Chapter 6: Project Quality Control and Quality Improvement
Section III. Tools for Managing Project Quality
Chapter 7: Collecting and Understanding Project Data
Chapter 8: Understanding Project Processes
Chapter 9: Analyzing Project Processes
Chapter 10: Solving Project Problems
Chapter 11: Common Project Practices
Section IV. Quality in Practice
Chapter 12: Project Systems and Solutions
Chapter 13: Why Not Quality?
Epilogue
Appendix 1: Case Study: Dakota Wireless Network
Appendix 2: Project Training
Appendix 3: Project Leadership
Appendix 4: Leading Change: A Model by John Kotter
Index
