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Full Description
Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.
In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.
It includes—
Use of the demanded quality deployment chart.
Using and promoting quality charts.
Using quality control process charts: QFD at the pre-production.
Quality deployment and reliability deployment.
Quality development in the construction industry.
QFD for the service industry.
QFD for software development.
Contents
List of Charts and Figures Publisher's Foreword Introduction by Bob King Preface Chapter 1. An Introduction to Quality Function Deployment Chapter 2. Using the Demanded Quality Deployment Chart Chapter 3. Using and Promoting Quality Charts Chapter 4. Using Quality Deployment Charts: Subsystems, Parts Deployment, Quality Assurance Charts Chapter 5. Using the Quality Control Process Charts: Quality Function Deployment at the Preproduction Stage Chapter 6. Quality Function Deployment and Technology Deployment Chapter 7. Quality Deployment and Reliability Deployment Chapter 8. Quality Deployment and Cost Deployment Chapter 9. Quality Function Deployment in Process Industries Chapter 10. Quality Deployment in the Construction Industry Chapter 11. Quality Function Deployment for the Service Industry Chapter 12. Quality Function Deployment for Software Development About the Author/Editor-in-Chief Glossary Index
