Full Description
This go-to guide is a practical resource for RNS who wish to develop or improve the communication skills as an interprofessional team player. It is filled with valuable insights into key topics for promoting collaboration through communication:
Addressing difficult conversations and situations.
Assessing and understanding communication styles (yours and others).
Meeting the challenges of interprofessional communication issues distinctive to nurses.
Recognizing and resolving issues that can arise from workplace conflict and a multigenerational workforce.
Using standardized communications tools such as SBAR (Situation, Background, Assessment, Recommendation), checklists, and mindful communication.
The authors also present numerous tips on these topics as questions, which are useful for self-examination and group discussion. With this guide, the motivated nurse can better contribute to a healthy workplace environment.
Contents
Communication: A Pillar of Collaboration
Interprofessional Communication
Challenges
Developing Communication Power
Communication Assessment: What's
Your Communication Style?
Communication Tools
Standardized Communication
Checklists
Mindful Communication
Special Challenges in Communication:
Multigenerational Workforces
Special Challenges in Communication:
Conflict
Avoiding Assumptions
Using DESC Scripts
Holding Difficult Conversations
The Value of Collaboration
Collaborative Organizations
Promoting Collaboration through
Communication
Communication, Collaboration, and You
