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Full Description
Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs -- "Competence", "Character" and "Care". To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organisational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success.
Contents
Introduction; The Origin and Nature of the Service Leadership Theory; Origin, Development and Assertions of Service Leadership Theory; Humanistic Leadership in Service Economy; Moral Character in the Service Leadership Theory; The Dark Side of Leadership in the Service Leadership Theory; Caring Leadership in Service Economy; The Role of Trust in the Service Economy; Self-Leadership in the Service Leadership Theory; The Fung Service Leadership Initiative in Hong Kong; About the Editors; About the Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hunghom, Hong Kong; About the National Institute of Child Health and Human Development; Index.
