Full Description
This book explores:
· What is meant by communication skills
· What communication skills are
· What they look like in practice
· The differences in communicating with service users and professionals, such as children, guardians, peers and emergency workers
· Why they are important
It includes a wide range of theories, multiple case studies, reflective tasks, and exercises. It will develop your critical thinking and reflection skills, and help you develop your own communication style.
Presented in a chronological style which acts as a working tool that you can dip into and out of. Each chapter is structured in a way that encourages you to build on your knowledge, so it begins by taking you right back to basics to learn core theory and practice techniques before getting you to critically reflect on the use of different skills in different settings and with different service user groups. The end-of-chapter skills audits help you to reflect on what you have learnt, what your strengths are and what you need to work on more.
Contents
Chapter 1: Reflection and Emotional Intelligence
Chapter 2: Initial Engagement
Chapter 3: Listening
Chapter 4: Clarification
Chapter 5: Empathy
Chapter 6: Challenging: Holding Sensitive Conversations
Chapter 7: Working with Resistance
Chapter 8: Barriers to Effective Communication
Chapter 9: Remote Communication
Chapter 10: Case Recording and Assessments
Chapter 11: Inter-Professional Communication
Chapter 12: Managing Endings
