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Business EthicsOrganizations, Second Edition focuses on how to create organizations of high integrity and superior performance. Author Denis Collins shows how to design organizations that reinforce ethical behavior and reduce ethical risks using his unique Optimal Ethics Systems Model that outlines how to hire and train ethical employees, make ethical decisions, and create a trusting, productive work environment. Taking a practical approach, this text is packed with tips, strategies, and real-world case studies that profile a wide variety of businesses, industries, and issues.New to This Edition:Premium Ethical Dilemma videos located in the Interactive eBook challenge students to practice their ethical reasoning and ethical decision-making skills. New case studies tackle complex ethical issues through real-world companies such as the NFL, Wells Fargo, Exxon Mobil, and Volkswagen.New chapter-opening ethical dilemmas based on real situations allow students to grapple with the grey areas of business ethics.Optimal Ethics System Check-Up surveys summarize the best practices discussed in the chapter to allow students to assess, benchmark, and continuously improve their own organization.Ethics in the News activities profile real-world events such as United Airlines' removal of a passenger on an overbooked flight to challenge students to think critically about how they would respond in a particular situation.Up for Debate features highlight contentious issues that students encounter in real life (such as Facebook privacy).
Contents
PrefaceAcknowledgmentsAbout the Author1. Unethical Behaviors in Organizations and Human NatureChapter OutlineLearning ObjectivesWhat Would You Do? - Budget EstimatesEthical Issues at WorkCosts Associated With Unethical BehaviorsCompetitive Advantages of Ethical OrganizationsHuman NatureCognitive and Moral DevelopmentWhy Do Good People Behave Unethically?SummaryKey WordsChapter QuestionsDigital Resources2. The Evolution of Business EthicChapter OutlineLearning ObjectivesWhat Would You Do? - International ArrangementsThe Historical Flow of Civilization and Business EthicsFreedom, Rights, and the Ethics of CapitalismBusiness Ethics Under CapitalismExtent of Social ResponsibilitiesFrom Regulation to Ethical EncouragementsThe Optimal Ethics Systems Model Work CultureSummaryKey WordsChapter QuestionsDigital ResourcesPART II. ONBOARDING AND TRAINING3. Hiring Ethical PeopleChapter OutlineLearning ObjectivesWhat Would You Do? - Resume InformationImportance of an Ethics ScreenThe Six-Step Ethics Job Screen ProcessStep 1: Ethics Screen NoticeStep 2: Legal Ground RulesStep 3: Behavioral InformationStep 4: Personality Traits and Related CharacteristicsStep 5: Interview QuestionsStep 6: Post-Interview TestsSummaryKey WordsChapter QuestionsDigital ResourcesChapter OutlineLearning ObjectivesWhat Would You Do? - Double StandardDifference Between a Code of Ethics and a Code of ConductPurpose and Importance of CodesCode of EthicsCode of ConductImplementing an Effective Code Communication StratAnnual Code of Ethics AssessmentSummaryKey WordsChapter QuestionsDigital Resources5. ETHICAL DECISION MAKINGChapter OutlineLearning ObjectivesWhat Would You Do? - Dismissal and Promotion PoliticsEthical Behavior ModelSystematic Rational Ethical Decision-Making ProcessThe Six Ethical TheoriesReaching a Moral Conclusion: VolkswagenPersuading OthersTen "Ethical Hazard Approaching" SignsSummaryKey WordsChapter QuestionsDigital Resources6. ETHICS TRAININGChapter OutlineLearning ObjectivesWhat Would You Do? - Damage ClaimsBuilding Awareness, Trust, and a High-Integrity Work CultureOrganization EthicalCode of Conduct WorkshopsEthical Decision-Making WorkshopsEthical Self-Awareness WorkshopsAssessing the Ethics Training WorkshopsSummaryKey WordsChapter QuestionsDigital Resources7. RESPECTING EMPLOYEE DIVERSITYChapter OutlineLearning ObjectivesWhat Would You Do? - AdviceFour Dimensions of DiversityHistory of Ethnic and Religious Diversity and DiscriminationWorkplace DiscriminationDiversity ManagementDiversity Training WorkshopsSummaryKey WordsChapter QuestionsDigital ResourcesPART III. MANAGING INTERNAL OPERATIONS8. ETHICS REPORTING SYSTEMSChapter OutlineLearning ObjectivesWhat Would You Do? - Signed or AnonymousEmployee Silence on Ethical MisconductEthically Approachable ManagersEthics Point PersonEthics Assist LinesWhistleblowing Encouraged by GovernmentSummaryKey WordsChapter QuestionsDigital ResourcesChapter OutlineLearning ObjectivesWhat Would You Do? - Work CreditManagerial Role Modeling and Leadership StylesEthical LeadershipGoals Fostering Ethical BehaviorsEthical Employee Performance AppraisalsDisciplining Ethical ViolationsSummaryKey WordsChapter QuestionsDigital Resources10. ETHICALLY ENGAGING AND EMPOWERING EMPLOYEESChapter OutlineLearning ObjectivesWhat Would You Do? - Unproductive Senior ManagerExtent and Benefits of Employee EngagementEthically Engaging EmployeesEthically Empowering EmployeesEmpowering Through TeamsEmpowering Through Group-Based Financial IncentivesSummaryKey WordsChapter QuestionsDigital Resources11. ENVIRONMENTAL MANAGEMENTChapter OutlineLearning ObjectivesWhat Would You Do? - Environmentally Friendly CabinetsEnvironmental Trends and Climate ChangeGovernmental and Other ResponsesCompetitive Advantages of Being Eco-FriendlyGoing Green CompaniesManaging the Environmental Change ProcessGreen Organization FeaturesGreen Operations: Design and AssessmentsSummaryKey WordsChapter QuestionsDigital Resources12. COMMUNITY OUTREACH AND RESPECTChapter OutlineLearning ObjectivesWhat Would You Do? - Beyond Legal ComplianceBusiness Case for Community InvolvementManaging StakeholdersPhilanthropy and VolunteerismWork-Life Balance and Social EntrepreneurshipInternational Corporate CitizenshipAssessment and ReportingSummaryKey WordsChapter QuestionsDigital ResourcesPART V. CASESCASE 1: The Inordinate Power of Big PharmaCASE 2: Philanthrocapitalism: Billionaires Give Back, Their WayCASE 3: The Corporate Data Breach of Ashley MadisonCASE 4: Legalizing Marijuana in the United StatesCASE 5: ExxonMobil and Climate Change: Increasing Profits and Misleading ShareholdersCASE 6: Taxes on Soda Pop: A Boon to Public Health or an Infringement of Individual Rights?CASE 7: Rajat Gupta and Insider TradingCASE 8: Deutsche Bank's Path Back to Profitability: From Corruption to ComplianceCASE 9: The NFL, NCAA, and Concussions: The Unethical Exploitation of AthletesCASE 10: Monsanto: A Global Giant With a Giant Image ProblemCASE 11: The Pros and Cons of a Living WageCASE 12: The Foreign Corrupt Practices Act (FCPA): A Legal and Ethical Gray AreaCASE 13: Corporate Social Responsibility and the Fair-Trade Movement: How Fair Is Fair Trade?CASE 14: The Volkswagen Diesel Emissions Scandal: An Expensive Corporate Ethics DebacleCASE 15: Financial Fraud and Breach of Trust at Wells FargoAppendixGlossaryEndnotesCase Study NotesIndex
