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Full Description
This Fourth Edition offers a comprehensive look at individual, team, and organizational change, covering classic and contemporary organization development techniques. Today's practitioners need a solid foundation that is academically rigorous, but also relevant, practical, and grounded in organizational development values and ethics. This bestselling text provides students with the organization development tools they need to succeed in today's challenging environment of increased globalization, rapidly changing technologies and evolving workforce expectations.
Contents
PrefaceExercises and ActivitiesAncillariesAcknowledgments1. What Is Organization Development?Organization Development DefinedMaking the Case for Organization DevelopmentWhat Organization Development Looks LikeWhat Organization Development Is NotWho This Book Is ForOverview of the BookAnalyzing Case StudiesSummary2. History of Organization DevelopmentLaboratory Training and T-GroupsAction Research, Survey Feedback, and Sociotechnical SystemsManagement PracticesQuality and Employee InvolvementOrganizational CultureChange Management, Strategic Change, and ReengineeringOrganizational LearningOrganizational Effectiveness and Employee EngagementSummary3. Core Values and Ethics of Organization DevelopmentDefining ValuesWhy Are Values Important to the OD Practitioner?Core Values of Organization DevelopmentChanges to OD Values Over Time and the Values DebateChallenges to Holding Organization Development ValuesStatement of Organization Development EthicsSummaryAppendix4. Foundations of Organizational ChangeLevels and Characteristics of Organizational ChangeModels of Organizational Change: Systems Theory and Social Construction ApproachesOrganizations as SystemsOrganizations as Socially ConstructedSummary5. The Organization Development Practitioner and the OD ProcessThe Consulting Relationship and Types of ConsultingThe Organization Development Consulting ModelOD Practitioners: Who Are They and Where Do They Work?The Organization Development Consulting ProfessionThe OD Consulting Process and Action ResearchA Dialogic Approach to ODSummary6. Entry and ContractingEntryContractingSummary7. Data GatheringThe Importance of Data GatheringPresenting Problems and Underlying ProblemsData Gathering ProcessData Gathering MethodsCreating a Data Gathering Strategy and Proposing an ApproachEthical Issues With Data GatheringSummary8. Diagnosis and FeedbackDiagnosis: Discovery, Assessment, Analysis, and InterpretationFinding Patterns by Analyzing DataInterpreting DataSelecting and Prioritizing ThemesFeedbackResistanceEthical Issues With Diagnosis and Giving FeedbackSummary9. An Introduction to InterventionsInterventions DefinedWhy Interventions FailConsiderations in Selecting the Right Intervention StrategyStructuring and Planning Interventions for SuccessThe Change Agent's Role in the InterventionEthical Issues With InterventionsOverview of Intervention TechniquesSummary10. Individual InterventionsIndividual Change and Reactions to ChangeIndividual Instruments and AssessmentsCoachingMentoring360 FeedbackCareer Planning and DevelopmentSummary11. Team InterventionsDefining TeamsWhat Makes a Successful Team?Special Types of TeamsTeam DevelopmentTeam-Building InterventionsIntergroup InterventionsSummary12. Whole Organization and Multiple Organization Interventions (Part 1)Characteristics of Contemporary Large-Scale InterventionsOrganizational Culture Assessment and ChangeOrganization Design and StructureDirectional InterventionsSummary13. Whole Organization and Multiple Organization Interventions (Part 2)Quality and Productivity InterventionsInterventions in Mergers and AcquisitionsTransorganization or Interorganization DevelopmentDialogic OD Consultation and InterventionsSummary14. Sustaining Change, Evaluating, and Ending an EngagementSustaining Change After the InterventionEvaluationEnding an Engagement: Separation and ExitSummary15. Global Issues in Organization DevelopmentOD's Challenges in a Global EnvironmentDimensions of Global Cultural DifferenceOD Values, Interventions, and CultureCase Examples and Research FindingsAdvice for the Global OD PractitionerSummary16. The Future of Organization DevelopmentIncreasing Complexity of ChangeChanging Workforce DemographicsChanging Nature of WorkThe Current State of OD: Strengths, Weaknesses, and OpportunitiesConclusion: The Future of ODSummaryReferencesAuthor IndexSubject IndexAbout the Author
