ビジネスと専門的コミュニケーション（第３版） Business and Professional Communication : Keys for Workplace Excellence （3TH）

Quintanilla, Kelly M./ Wahl, Shawn T.

Sage Pubns（2016/01発売）

• 製本 Paperback:紙装版/ペーパーバック版／ページ数 371 p.
• 言語 ENG
• 商品コード 9781506315522
• DDC分類 658.45

Full Description

Undergraduate students of business communication and applied communication.

Contents

Part IChapter 1: Business and Professional Excellence in the WorkplaceWhat Is Business and Professional Communication?Business and Professional Excellence in ContextUnderstanding the KEYS ProcessUnderstanding the Importance of Human Communication in Business and Professional ContextsCommunication: A Complex Process Social Media and Technology: Key Challenges in the Communication AgeCommunication ApprehensionCommunication Ethics KEYS for Excellence in the WorkplaceChapter 2: Verbal and Nonverbal CommunicationVerbal Communication Nonverbal Communication Codes of Nonverbal CommunicationForming Relationships With Verbal and Nonverbal CommunicationKEYS To Excellence in Verbal and Nonverbal CommunicationChapter 3: ListeningHearing and ListeningBarriers to ListeningListening Styles and CategoriesImproving Your Listening KEYS to Listening ExcellencePart II: Entering the WorkplaceChapter 4: Resumes, Interviews, and NegotiationThe Job-Seeking Process Stage One: Exploring Stage Two: ResearchingStage Three: Applying Stage Four: Interviewing Stage Five: Following Up Stage Six: NegotiatingKEYS to Excellence in the Job-Seeking ProcessChapter 5: Getting to Know Your Diverse WorkplaceLearning Your Workplace Culture Assimilating College Students Diversity in Your Workplace: Some Important ConceptsExamples of Diversityin Professional ContextsKEYS to Excellence in Getting to Know the Diverse WorkplacePart III: Developing in the WorkplaceChapter 6: Interpersonal Communication at WorkExploring Relationship Types at WorkThe Line Between Professional And Personal Professional Etiquette KEYS to Excellence in Interpersonal CommunicationChapter 7: Strengthening Teams and Conducting MeetingsHow Do Groups Differ From Teams? Conducting Meetings Shared LeadershipProblem Solving Cultivating Innovative Thinking Conflict in Team MeetingsKEYS to Excellence in Team CommunicationPart IV: Excelling in the WorkplaceChapter 8: Technology in the WorkplaceCommunication and Technology: Tools for ProfessionalsDrawbacks of TechnologyProfessional Etiquette With Technology KEYS to Excellence With Communication and TechnologyChapter 9: Business and Professional WritingThe Importance of Written CommunicationTypes of Written CommunicationKEYS to Excellence in Written CommunicationChapter 10: Leadership and Conflict ManagementWhat Is Leadership? Utilizing PowerImproving Communication With Leadership TheoriesHiring the Right TeamFollowing Up and Following ThroughCommunicating About Your Team Dealing With Difficult People Giving Feedback Putting It TogetherManaging Your Public Image KEYS to Excellence in LeadershipPart V: Presenting in the WorkplaceChapter 11: Informing and PersuadingThe Importance of Presenting With Professional ExcellenceIdentifying Presentation Opportunities and PurposesSpeaking to InformSpeaking to PersuadeKEYS to Excellence in Professional PresentationsChapter 12: Speech DesignAnalyzing the AudienceAnalyzing the ContextResearching Organizing Your Presentation Introductions Conclusions Language KEYS to Excellence in Speech DesignChapter 13: Delivering a Speech With Professional ExcellenceDelivering a Presentation With Professional ExcellencePowerPoint and Other Supporting AidsPractice Makes Perfect Team Presentations KEYS to Excellence in Delivering a SpeechPart VI: Surviving in the WorkplaceChapter 14: Work-Life BalanceThe Importance of Work-Life BalanceTriggers to ImbalanceStrategies for BalanceKEYS to Excellence With Work-Life Balance