Full Description
Leisure Services Management, Second Edition, prepares students for the challenges they'll face as entry- to mid-level recreation and leisure managers. The book outlines the essential knowledge and skills that successful managers need to have and helps students build those competencies by encouraging them to think as managers. The text's activities, projects, and examples help students connect the competencies to real-world situations.
Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will learn what management is, what the manager's role is, and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation. Throughout the text, students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession.
For each chapter, the authors provide experiential learning activities that simulate real on-the-job situations. Each of these activities asks students to assume one of the many roles of a new manager. They'll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they'll assume as a manager. The activities will help students develop the competencies they'll need in order to meet the challenges of this evolving field.
New to this edition of Leisure Services Management are the following student-friendly features:
Updated sidebars in which professionals in the field offer early career advice for future managers
Real examples from all three sectors-public, nonprofit, and commercial-giving a broad perspective of parks and recreation, tourism, sport, therapeutic recreation, and outdoor recreation
International perspectives and examples, encouraging students to think globally
Information about the exam for becoming a Certified Park and Recreation Professional (CPRP)
The text also includes a web study guide, which includes links to sample forms from the actual files of leisure managers to assist students in understanding and using important management tools. With an overview of key concepts by chapter, detailed case studies, a glossary, and a competency scorecard, the web study guide will help students build their knowledge of the content area, apply the information learned to their current work environment or a future internship, and prepare for future certifications.
The competency-driven approach of Leisure Services Management, Second Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their new position.
Contents
Chapter 1. Competency-Based Management and Leadership
What Is Management?
Leadership Theories
Management Theories
Management Trends
Our Competency-Based Approach
Conclusion
Chapter 2. Leisure Services Managers
Levels and Functions of Managers
Resources to Manage
Career Progression of Managers
Management Drivers
Efficiency and Effectiveness
Critical Management Issues
Conclusion
Chapter 3. Legal Foundations for Managers
Current Legal Issues and Trends
Civil and Criminal Law
Legislation
Risk Management
Legal Issues in Employment
Conclusion
Chapter 4. Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Conclusion
Chapter 5. Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Conclusion
Chapter 6. Planning and Decision Making
Planning
Problem Solving and Decision Making
Ethical Decision Making
Conclusion
Chapter 7. Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Social Media
Conclusion
Chapter 8. Communications and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Conclusion
Chapter 9. Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Conclusion
Chapter 10. Motivation, Rewards, and Discipline
Employee Engagement and Development
Motivation
Employee Recognition
Rewarding Volunteers
Rewarding Yourself
Discipline
Conclusion
Chapter 11. Sources and Methods of Financing
Sources of Revenue
Expenditures
Pricing
Pricing Trends and Issues
Conclusion
Chapter 12. Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Conclusion
Chapter 13. Evaluation
Why Evaluate?
Performance Measurement
How to Evaluate
Selecting Evaluation Participants
Best Practices and Benchmarking
Conclusion
Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia
