- ホーム
- > 洋書
- > 英文書
- > Computer / General
Full Description
Build great voice apps of any complexity for any domain by learning both the how's and why's of voice development. In this book you'll see how we live in a golden age of voice technology and how advances in automatic speech recognition (ASR), natural language processing (NLP), and related technologies allow people to talk to machines and get reasonable responses. Today, anyone with computer access can build a working voice app. That democratization of the technology is great. But, while it's fairly easy to build a voice app that runs, it's still remarkably difficult to build a great one, one that users trust, that understands their natural ways of speaking and fulfills their needs, and that makes them want to return for more.
We start with an overview of how humans and machines produce and process conversational speech, explaining how they differ from each other and from other modalities. This is the background you need to understand the consequences of each design and implementation choice as we dive into the core principles of voice interface design. We walk you through many design and development techniques, including ones that some view as advanced, but that you can implement today. We use the Google development platform and Python, but our goal is to explain the reasons behind each technique such that you can take what you learn and implement it on any platform.
Readers of Mastering Voice Interfaces will come away with a solid understanding of what makes voice interfaces special, learn the core voice design principles for building great voice apps, and how to actually implement those principles to create robust apps. We've learned during many years in the voice industry that the most successful solutions are created by those who understand both the human and the technology sides of speech, and that both sides affect design and development. Because we focus on developing task-oriented voice apps for real usersin the real world, you'll learn how to take your voice apps from idea through scoping, design, development, rollout, and post-deployment performance improvements, all illustrated with examples from our own voice industry experiences.
What You Will Learn
Create truly great voice apps that users will love and trust
See how voice differs from other input and output modalities, and why that matters
Discover best practices for designing conversational voice-first applications, and the consequences of design and implementation choices
Implement advanced voice designs, with real-world examples you can use immediately.
Verify that your app is performing well, and what to change if it doesn't
Who This Book Is For
Anyone curious about the real how's and why's of voice interface design and development. In particular, it's aimed at teams of developers, designers, and product owners who need a shared understanding of how to create successful voice interfaces using today's technology. We expect readers to have had some exposure to voice apps, at least as users.
Contents
PART 1 - Voice System Foundations.- Chapter 1: Say Hello to Voice Systems.- Chapter 2: Keeping Voice in Mind.- Chapter 3: Running a Voice Implementation—and Noticing Issues.- PART 2 - Planning Voice System Interactions.- Chapter 4: Defining your Vision: Building What, How, and Why for Whom.- Chapter 5: From Discovery to UX and UI Design: Tools of the Voice-First Trade.- PART 3 - Building Voice System Interactions.- Chapter 6: Applying Human 'Rules of Dialog' to Reach Conversation Resolution.- Chapter 7: Resolving Incomplete Requests Through Disambiguation.- Chapter 8: Conveying Reassurance with Confidence and Confirmation.- Chapter 9: Helping Users Succeed Through Consistency.- Chapter 10: Creating Robust Coverage for Speech-to-Text Resolution.- Chapter 11: Reaching Understanding Through Parsing and Intent Resolution.- Chapter 12: Applying Accuracy Strategies to Avoid Misunderstandings.- Chapter 13: Choosing Strategies to Recover from Miscommunication.-Chapter 14: Using Context and Data to Create Smarter Conversations.- Chapter 15: Creating Secure Personalized Experiences.- PART 4 - Verifying and Deploying Voice System Interactions.- Chapter 16: Testing and Measuring Performance in Voice Systems.- Chapter 17: Tuning and Deploying Voice Systems.
