Full Description
Students of applied communication, management communication and conflict communication.
Contents
Chapter 1Why Mediation?How Do People Find Their Way to Mediation?Power, Rights, and InterestsThe Dispute Resolution ContinuumA Disclaimer about Mediation TrainingSummaryPortfolio Assignment 1.1: Starting Your Mediator PortfolioChapter 2: The Basic Components of MediationPhilosophical AssumptionsFunctional ModelsIntegrating PhilosophiesVariables That Make a Difference in Mediation ModelsPhases in the Balanced Mediation ModelDoes Culture Matter In Mediation?SummaryChapter 3: Essential Skills for MediatorsAn Overview of Mediator SkillsTrusting and Controlling the ProcessListening: A Bedrock Skill for MediatorsReframing MessagesListening to Nonverbal CommunicationClarifying and Asking QuestionsGenuinely Curious QuestionsHonoring SilenceListening InterculturallyEthical Issues and ListeningSummaryMediator Portfolio Assignment 3.1: The Emotional ParaphraseMediator Portfolio Assignment 3.2: The Open-Ended QuestionChapter 4: Pre-Mediation ActivitiesContacting DisputantsGoals to Accomplish During IntakeSetting the StageEthical Issues for Pre-Mediation CaseworkersSummaryPortfolio Assignment 4.1: The Referral SourcebookPortfolio Assignment 4.2: Intake and Agreement to Mediate FormsChapter 5: Ethical Considerations and Tactical PreparationsMediator RolesEthical Considerations for MediatorsDisputant RolesAnalyzing StakeholdersThe Mediation PlanCommon Causes of ConflictConflict Causes and Mediator MovesCultural AwarenessSummaryPortfolio Assignment 5.1: Ethical Codes of ConductPortfolio Assignment 5.2: Mediator SuppliesChapter 6: The Mediator's Opening StatementOpening Statement FunctionsOpening Statement StylesOpening Statement DynamicsKey Components of the Opening StatementBuilding Credibility and RapportThe Relationship between Opening Statements and Mediator ControlNotetaking for MediatorsSummaryPortfolio Assignment 6.1: Creating Your Personal Opening StatementPortfolio Assignment 6.2: Creating Your Personal Notetaking FormChapter 7: Storytelling and Issue IdentificationTheories of StorytellingFunctions of StorytellingMediator Strategies in StorytellingConflict Causes and Mediator MovesOvercoming Common Pitfalls in StorytellingSummaryPortfolio Assignment 7.1: The Vision QuestPortfolio Assignment 7.2: ReframesChapter 8: Setting the Agenda for NegotiationThe Mediator's Notes are the Building Blocks of the AgendaWhen to Shift to the Agenda StepComponents of the AgendaSequencing the Agenda ListThe Language of the AgendaSummaryPortfolio Assignment 8.1: Methods of Ordering the AgendaPortfolio Assignment 8.2: Transitioning to the AgendaChapter 9: Problem Solving and NegotiationThe Two Worlds of NegotiationDirectiveness vs. IntrusivenessMediator Techniques to Foster Disputant Problem SolvingUsing the Caucus to Respond to Common ProblemsBreaking DeadlocksFace-SavingEnding the Negotiation PhaseMediator Ethics and the Negotiation PhaseSummaryMediator Portfolio 9.1: Questions to Start NegotiationMediator Portfolio 9.2: Going into CaucusChapter 10: Settlement and ClosureWhy Write Agreements?Is the Agreement Legally Binding or Legally Nonbinding?A Format for Writing Mediation AgreementsChoosing the Phrasing of the AgreementCreating Durable AgreementsFinal Reading and SigningClosing a Nonagreement MediationDebriefing the SessionSummaryPortfolio Assignment 10.1: The Memorandum of Agreement FormPortfolio Assignment 10.2: The Referral SourcebookChapter 11: The World of the MediatorVariations on Basic MediationMediation as a ProfessionMediation Skills in Everyday LifeThe Promise of MediationSummary
