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Full Description
Updated to reflect the Project Management Institute's (PMI's) Project Management Body of Knowledge (PMBOK (R) Guide), Fifth Edition, the new edition of this bestselling textbook continues to provide a practical and up-to-date overview of project management theory. Project Management Theory and Practice, Second Edition explains project management theory using language that is easy to understand.The book integrates the organizational environment that surrounds a project to supply the well-rounded knowledge of theories, organizational issues, and human behavior needed to manage real-world projects effectively. This edition includes a new chapter on Stakeholder Management, which is a new knowledge area covered in the new PMBOK (R) Guide. It also provides updated references and a new streamlined organization of chapters. There are several project-related model frameworks sponsored by PMI (R), and many of these are covered in this text. Specifically, the book details:Work breakdown structures (WBS)Earned value management (EVM)Enterprise project management (EPMO)Portfolio management (PPM)Professional responsibility and ethicsFor many of the major sections, the PMI Global Accreditation curriculum learning objectives have been adapted with permission of PMI and used to guide the content. Filled with end-of-chapter questions, scheduling and budgeting problems, and scoping projects, this text is ideal for classroom use and essential reading for anyone seeking project management certification. The book also includes sample empirically oriented worksheets that demonstrate various management decision and analysis-oriented tools.
Contents
CONCEPTUAL OVERVIEW OF THE PROJECT ENVIRONMENTIntroduction Project Management Role of the PM PM SkillsSuccess ManagementAppendicesReferences Evolution of Project Management Early History of Project Management Application of Analytical Science Frederick Taylor and Scientific Management Frank and Lillian Gilbreth Henry Gantt Mary Parker Follett Elton Mayo Phases of Project Management Evolution Project Management ChallengesProject Management Benefits At the MacrolevelAt the Microlevel ReferencesProject Management Body of Knowledge High-Level Overview History of PMBOK (R) Guide Development Structure of the PMBOK (R) Guide Project Domains Knowledge Areas Introductory Vocabulary Terms Ancillary Models SummaryReference Industry Trends in Project Management Standardizing Project ManagementEnterprise Project ManagementEPM in Operation Implementation and Advantages of EPM Other Trends Impacting Project Management Project Management Perspective Discussion Questions References Project Types Reference Project Organization Concepts PM's Role Reporting Relationships Team Resources Team Productivity and Size Team's Physical Location IssuesVirtual Organizations Organizational Culture Summary References Project Life Cycle Models Overview of Project Methodologies Life Cycle Management Process Feasibility ReviewProject Plan Logical versus Physical Design Quality Control and Quality Assurance Monitor and ControlPeriodic Status Reviews Milestone or Stage Gate Reviews Project Close Project Communication Processes Life Cycle Models TemplatesKey Project Management ArtifactsInitiatingPlanningExecution Monitoring and ControlBaseline Project Methodology Models Summary Points References Quick Start Example Project Management Work Packages WP Dictionary Multiple WPS Psychology of Estimating Procrastination Developing the Whole Project View Project Scope Example: Pool Project Mechanics Quick Start Wrap-Up Discussion QuestionsReference Concluding Remarks for Part 1Role of Projects in the Organization Project Valuation Models Project Selection Strategies Conclusion References Project InitiationIntroductionEnvironmental Factors to Consider User Involvement Executive Management Support Experienced PM Communications Clear Business Objectives Minimized Scope Other Success Factors Agile Development Approaches Existence of a Standard Process Infrastructure Use of a Standard Methodology Reliable Time Estimates Availability of Appropriate Skills Industry and Organizational CultureProject Success Trends Forecasting the Success of Technology Projects ConclusionReferences DEFINING THE TRIPLE CONSTRAINTSProject Plan Development Arguments for Planning Project Monitoring and Control Conflicting Expectations Overlooking the Real Solution Competing Solutions Misaligned Goals Quality Solutions Plan Process and Components Initial Planning View Plan Artifacts Real-World Planning Process Conclusion References Scope Management Defining Project Work Units WP Planning Variables Multiple WPs Developing the Project View Developing Project WBS WBS Mechanics WBS Numbering Scheme WBS Dictionary Other WBS Views Tracking Status of the WPWBS Construction Mechanics Requirements "ibilities" Moving Forward References Time Management Defining Project Work Activities Define Activities Activity Sequencing Estimating Activity Resources Estimate Activity Duration Tips for Accurate Estimating Types of Estimates Estimating Techniques Expert JudgmentAnalogous Estimating Heuristic Estimating Delphi Technique Parametric Estimating Phased Estimating Effort Distribution Estimating (Top-Down) Bottom-Up Estimating Monte Carlo Simulation Activity Sequencing Activity on Arrow Activity on Node Model Time Calculation Network Mechanics Establishing the Project Activity Sequence Sample Project Definition Forward Pass Calculation Backward Pass Calculation Defining Critical Path Manipulating the Schedule Automated Calculation Tools Formatting Activity Results Which Diagram Format Wins? Summary Estimating Checklist Problems References Cost ManagementProject Cost Planning Basics Cost Planning Cost Accuracy Organizational Overhead Scope, Time, and Cost Alignment Scope Replanning Fast Tracking Schedule CrashingIndirect Costs Resource Alignment Budget ReservesPlan Dynamics Risk Events Management Reserve Resources Have Different Colors Budget Expense Categories Assets versus Expenses Budget Cost ComponentsManagement Approval and BaselinesSummaryReferences Concluding Remarks for Part 3PLANNING SUPPORT PROCESSESHuman Resource Management HR Planning HR in Execution Acquire Project Team Project Organizations Dotted Lines People Issues Role Specifications Responsibility Assignment Matrix Resource HistogramsStaffing Management Plan Motivation Theory Individual Motivation TheoriesTeam Motivation Hygiene Dissatisfiers Employee Satisfaction Conflict Management Conflict Sources Negotiation Skills Techniques for Handling ConflictConflict Management Scenario Case Leader versus Manager? Attributes of a Leader Training Programs Summary References Project Communications Introduction Engaging Employees: A Case Study Communications Management ProcessesPlan Communications Distribute Information Report Performance Human Communications Model Communication Channels Communicating Information Improving the Effectiveness of Communication Effective ListeningBarriers to Effective CommunicationCommunication Tension Communication Styles Communications: The Impossible Goal? ConclusionDiscussion Questions ReferencesStakeholder Management Introduction Identifying StakeholdersCommunications Planning Stakeholder CompositionCommunication StepsContent Definition Delivery Media Communication Tension Stakeholder ClassificationManaging Stakeholder ExpectationsProject Operational Integration Final ThoughtsReferencesProcurement Management Introduction Procurement ManagementMake or Buy Decision Procurement Management Processes Planning for ProcurementPlanning Stage Outputs Procurement SOWConduct ProcurementsRequests for Information Requests for Proposals Requests for Quotation Invitations for Bid Invitation to Negotiation Bidding Process Selecting Sellers Contract Negotiation ContractsConduct Procurement Procurement Audits Contract Review and Reporting Record Keeping and Audits Close Procurements Procurement of Human Services Ranking Vendor Proposals Instructions SummaryDiscussion Questions Glossary of Procurement TermsAppendix: Contractual Legal Terms ReferencesQuality ManagementIntroduction Evolution of Quality Definition of Quality Project Quality Management Quality Perspective Implications for Project-Planning Stage Quality Planning Quality Policy Quality ObjectivesQuality Management Components Quality Definition Quality Planning Quality AssuranceQuality Control QA versus QC Operational RolesQuality GurusEdwards Deming Joseph Juran Philip Crosby Kaoru Ishikawa Armand Feigenbaum Genichi Taguchi Six Sigma Other Gurus Quality Management ProgramsISO 9000Zero Defects Total Quality ManagementSigmaPMBOK Guide Quality Process ModelOther Programs Evaluating Quality Benchmarking Continuous ImprovementFailure Mode and Effects AnalysisQuality ToolsOther Quality Analysis TechniquesDesign of ExperimentsQuality Function DeploymentOrganizational Roles and ResponsibilitiesIssues in Quality Management Toyota Quality Perspective Future of Quality ManagementWorksheet Exercise: Are You MeetingQuality Goals? Discussion Questions ReferencesRisk Management Introduction Risk Management Process Risk Management PlanningDeveloping an RBS Risk Identification Qualitative and Quantitative Risk AnalysisRisk AssessmentRisk Contingency Budget Risk Response Planning Risk Control Risk Events versus Issues Project Risk Assessment Worksheet Risk Case Study Mishap Foils Latest Attempt at a 25-Mile Skydive Conclusion Discussion Questions References Integrating the KAs Reviewing Plan Components Plan Approval Process Review Major Planning ArtifactsProject Management Plan Financial and Control Structures Scope Reserve Risk Reserve Level of Effort OverheadManagement Reserve Profit Budget Structure and Format Control Structure Documentation Plan Packaging External Communication Process Planning Stage Close Discussion Questions ADVANCED PLANNING MODELSAnalyzing Variable Time Estimates History of Variable Time Estimates Modifying PERT for Commercial Projects Defining Variable Time EstimatesCentral Limit Theorem Triangular DistributionsCalculating Probability of Completion Summary ReferencesProject Simulation Traditional Time Modeling Tools Near-Critical Path ActivitiesTask Existence Risk Modeling Conditional Activity Branching Correlation between Task Durations Simulation in Risk Management Pertmaster ModelingOther Pertmaster MetricsSummary References Critical Chain Management Model Introduction CC Concepts CC Mechanics CCM Model Principles of the CC Model Buffer Management Buffer Types Building the CC Schedule Resource Allocation Implementation Challenges Organizational Barriers Leadership Challenges Skill Requirements Buffer Management Organizational Challenges of the CC CC Implementation Strategies Conclusion References PROJECT EXECUTION: WORKING THE PLANProject Execution Management Introduction Magic Twelve Success Indicators Status View Status-Tracking ProcessesTurning the Management Control KnobsHuman Relations and Communications Issues Team Acquisition Manage Project Team Meetings as Information Sources Project Team Member Dissatisfiers Project Team Member MotivatorsConclusionDiscussion Questions References MONITORING AND CONTROLLING TECHNIQUESChange Management Introduction Integrated Change Control Change Control System Configuration Management Change Management Workflow External Communication Issues Change Request ChecklistSummaryReferences Project and Enterprise Metrics Introduction Fundamentals Alignment with Organization Goals Alignment with Organizational Maturity Drivers of Performance and Change KPI Categories Metrics Evaluation Criteria Establishing a Baseline and Setting Targets Beware of the Metrics Pitfalls MechanicsMiscellaneous Issues Industry Standard Metrics for Monitoringand Control Conclusion References Earned Value Management Basic Principles Calculating EV ParametersInterpreting EV ParametersEVM CriteriaEVM Simplified EVM for Commercial Applications Emerging Applications of EVM Earned Schedule ES Mathematical Formulation ES Formulae ES Indicators EVM Pros and Cons Conclusions AppendixA. Summary Review of EV Metrics and Performance Parameters B. EV Formulae and Interpretation C. Using a Summary Project Plan Spreadsheet to Calculate EV ParametersD. EV Earning Rules Problems References Tracking Project Progress Introduction Status TrackingTracking MetricsInformation Distribution ControlProject PlanIssue Management ProcessConfiguration ManagementIntegrated Change Control KA ControlsScope Control Schedule ControlCost Control Quality Control Project Status Tracking Case StudyConclusion ReferencesEnterprise Reporting Using the Balanced Scorecard Introduction Scorecard Implementation Communicating Strategic Objectives Communicating Strategy Assigning ResponsibilityAligning Strategy Process Integration BSC Implementation Principles Best Practices Barriers to Success BSC ModelFinancial PerspectiveInternal Business Process Perspective Learning and Growth Perspective Customer Perspective BSC as a Strategic Management SystemOvercoming the Vision BarrierOvercoming the People Barrier Overcoming the Resource BarrierOvercoming the Management Barrier BSC as a Communication Tool Balancing the BSC Components Advantages and Disadvantages of BSCAdvantagesDisadvantages Future of the BSCConclusion References CLOSING THE PROJECTThe Closing Process Project Implementation Review Normal Project Termination Abnormal Termination Termination Model Project Termination Checklist Project Team and Client Relationship Creating Lessons Learned DocumentationLessons Learned Report Project Team Celebration Conclusion References CONTEMPORARY TOPICSOrganizational Maturity Introduction Capability Maturity ModelSEI's Capability Maturity Model CMM Structure CMM Maturity Levels Initial Level (Level 1) Repeatability Level (Level 2) Defined Level (Level 3) Managed Level (Level 4) Optimizing Level (Level 5) Capability Maturity Model Integration Value of Organizational Maturity Organizational Project Management Overview of OPM3 OPM3 Components Knowledge Assessment Evaluation Process Best PracticesImprovement Planning Directory OPM3 Processes Applying OPM3 in an Organization OPM3 Benefits and Case Studies Conclusion ReferencesProject Portfolio Management IntroductionRole of PPMImproving Project Selection Decisions Improving Visibility of Project Performance Better Understanding of Project Value Conducting "What If" AnalysisProject Investment ManagementWho Needs a PPM? PPM Goal StructureSubgoal 1: Strategic Goal Alignment Subgoal 2: Resource Investment Focus Subgoal 3: Better Project Control/GovernanceSubgoal 4: EfficiencySubgoal 5: BalanceSubgoal 6: Value OptimizationModels of PPM Hybrid Model Efficient Frontier Project Assessment Keys to Implementing PPM PPM Principles Finding the Approach that Fits Executive Support Governance Framework Value-Measurement FrameworkInstitute Effective Processes PPM Implementation Roadmap External Expertise Implementation Goals Key PPM Interfaces PPM Implementation Challenges Advantages of Implementing PPM SummaryReferences Enterprise Project Management Office IntroductionPMO Functions Enterprise Project Management OFFICE (EPMO) CommunicationPerformance Metrics Status Reporting EPMO Communication Linkages EPMO Organizational Models Weather Station ModelControl Tower modelResource Pool Model Which Model Is the Right One? EPMO Maturation Stages EPMO Tools and TechnologyEvaluating and Prioritizing New Projects Weighted Criteria Example Summary ReferencesHR OutsourcingIntroductionManagement Drivers First Wave Outsourcing Offshoring WaveIssues with Outsourcing Relationships Outsourcing Success and FailuresBest Outsourcing PracticesOutsourcing Vendor Evaluation Worksheet Conclusion ReferencesHigh-Productivity TeamsBackground and OverviewIntroduction to TSP Concepts PP Concepts PP Example Introducing PP to the Team TP Process TP Work Objects and Principles TP Launch StructureTP Launch Details Teamwork Process Quality Management Experience Examples and Evaluation TSP Qualitative Feedback ResultsFuture Trends Large, Multidisciplined Projects Summary References Project Governance Introduction Need for Project GovernanceProject Governance Definition Organizational Level Project Governance Principles Tactical Level Project Governance Operational Governance Model Defining Responsibilities Populating the Project Governance FrameworkGovernance Life-Cycle Maturity Model Governance Value Process Corporate Governance and Project Teamwork (Halas) Commentary Conclusion References PROFESSIONAL ETHICS AND RESPONSIBILITYEthical Project Management Practices Learning ObjectivesIntroductionPMI's Code of Professional ConductReview Questions ReferenceAppendix A: Financial Metrics Appendix B: Templates Appendix C: Project Repository Architecture Index
