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Full Description
This handy guide and supplemental text examines trends in information and communication technology (ICT) that impact the day-to-day operations of federal, state, and local government. It seeks to improve service delivery, human resource administration, political participation, education, and citizen input (e-democracy), while at the same time recognizes that with ICT's great promise comes great peril in the form of erosion of personal privacy (e-surveillance). Through the use of numerous examples and exercises, Robert Cropf helps students and practitioners alike explore the ways technological change shapes public policy, develop useful tools and skills for working in or with e-government, and understand the role that social media plays in helping to spark political, economic, and social change.
Contents
1. What is E-Government?
E-Government and E-Democracy Defined
Brief History of E-Government
Models of E-Government
How to Use This Book
Case Study
2. Government 2.0: Using ICT to Improve Service Delivery
Role of Government in American Society
Private Goods, Public Goods, and Merit Goods
How E-Government Can Improve Public Administration
The Web and Organizational Change: What the Research Shows
Case Study
3. Citizen Engagement and Digital Democracy
Virtual Public Spheres: Early Promise and Current Reality
Democracy, E-Participation, and E-Voting
Online Voting and Digital Democracy
Case Study
4. Who's Watching the Watchdogs?: Protecting Privacy and Maintaining Security in the Digital Age
Privacy in the United States
Technology and Privacy: An Evolving Relationship
Personal Information on Government Websites
Case Study
5. The Digital Classroom: Public Education and ICT
Challenges Facing Current American Public Education
ICT and the Future of Public Education
Virtual Learning in K-12: The Next Digital Frontier in Education
Public Libraries in the Information Age
Case Study
6. Friending City Hall: How Governments and Citizens Can Use Social Media to Help Spur Change
Social Media, Web 2.0, and the Network Society
Government's Use of Social Media
Social Media and E-Democracy
Case Study
7. E-Budgeting
Using ICT to Transform Public Budgeting
E-Budgeting and Participatory Budgeting
E-Procurement
Case Study
8. E-Government and Federalism
Important Effects of Federalism
Information Sharing, Collaboration, and Coordination Within and Across Governments
Top-Down or Bottom-Up: What Is the Best Approach to Information Sharing?
Coordination Issues: Working with Citizens and Agencies
Case Study
9. The Future of E-Government in the United States
Impacts of E-Government
Emerging Trends in E-Government
The Virtual Republic: The Final Stage of E-Government
Case Study
